If you feel you need to you can always raise a complaint to the CEO team. You'll find their contact details in the how do I make a complaint article under the heading If you're still unhappy with our response.
@OCE_Ady as I say email is very important to us all now and to lose access to your email account causes many complications dealing with other online services, to be told it will be sorted in due course really isn’t satisfactory. I have given all the security details you have requested.
What exactly is he “Incident” that mine and other accounts are caught up in?
It relates to blocked mailboxes were the password can't be reset. I've asked the incident managers for an update on the incident. I'll post back with the latest.
I've pressed for action again this morning. If I don't get any joy I'm going to see if I can circumvent the process and speed this up for you.
@OCE_Andy Thank you for your help so far with this, as I have stressed, due to our Amazon account being hacked and Amazon wanting verification to be carried out via our Talktalk email address, it is ever important that we can get back into our Talktalk emails as quickly as possible.
I currently have 2 or 3 of you in the same boat. I'll do my best to get you back online as quickly as possible.
I'm sorry this is taking so long to get sorted. I've sent another chaser to the email admins to get it sorted. If not I'll be able to escalate further.
I've asked if there's any chance of a quick fix or if we need to raise this to the CEO team for a faster response. I'll let you know what I hear back.
@OCE_Chris please raise this as a complaint to the CEO team as I have now been without email for nearly 3 weeks and am desperate to get back into my emails as one of my online shopping accounts has been hacked at the same time and I urgently need to get to my emails so that I can prove I am the rightful owner of the account.