Just letting you know that I've raised a complaint on your behalf to our CEO's Office. One of our Complaint Managers will contact you within 5 working days to discuss your complaint
Hi rosgibson, I've had a reply from the CEO team. They've told me you'll be picked up tomorrow. The reason for the delay was apparently to do with the street address on the database. I'm not really sure what they mean by that, but that's the answer I got as to why there's been a delay in getting this picked up.
We have moved from that address and no longer have a landline, we did say we wanted to be contacted via email, but if you must then contact us on the mobile which is the alternative number in the profile. I will be available around 3:30 this afternoon.