In March I approached this community as I had received a threatening email from talk talk. They threatened to start deleting emails and eventually my email address and to stop POP3 access because I didn't have a broadband subscription.
That was dealt with by Gondola who said that my email address hadn't been moved across from my old contract to my new contract in January.
This morning I received the same threatening email again. I have a valid broadband subscription and have had a valid subscription for well over 5 years. But I cannot actually get through to talktalk to discuss this.
I've just seen that the original request hadn't been picked up by TalkTalk.
So I've escalated this request for action and I'll stay on the case until your mailboxes are moved to your current MyAccount.
Don't worry about deletion though as no mailboxes are being deleted during this period of Government special measures.
Apologies for the delayed response. You can resolve this easily through your MyAccount which you can access here - https://myaccount.talktalk.co.uk
All you need to do is link your email address to your MyAccount and that will update our systems and you should stop receiving these emails.
If you have any further problems please get back in touch.
Hi @Matt B
Thanks for coming to the rescue.
Please look at Richard's MyAccount and you will see that the mailboxes are already there. However, there is also a banner message saying that Richard does not have a broadband account.
The issue is that the mailboxes have the attribute of being associated with a former service not with the current service. Therefore, the mailboxes are liable for restriction to webmail only access and potential deletion.
Richard cannot stop the TalkTalk mail messages because there is nothing he can do in MyAccount. Neither can he prevent the mailboxes being restricted to webmail only access.
So, if you can fix the root cause you will be the hero of the day.
I don't know if this is related. The original email from Talktalk said that I would loose POP3 function.
Today I have been unable to sign in and receive emails. I have been onto the webmail page and there have been several emails received by the account. The phone is receiving nothing and I keep getting 'sig in error' and requires that I rein put my password.
My iPad says the username or password is incorrect.
Nothing has been changed from my side.
I tried to reset the phone's email app this morning it is now saying that IMAP/POP3 is not turned on for this account. This is what the threatening email from talktalk said would happen.
Is there anyway of escalating this matter to get it resolved? as the only way I can now get at emails and this forum appears to be through a desktop PC which I should only be using for work.
Does talktalk have formal complaint email address ?
I have drawn TalkTalk's attention to this thread. Yes, in the circumstances of the My Mailboxes erroneous message the mailboxes are, in the experience of other customers, liable to be restricted to webmail only access.
I saw a TalkTalk manager say, only yesterday, that the issue should be fixed, at least for another customer. So, let's see what happens if I flag this up to the Community Manager @StephenF
For paying customers, behind the scenes, I'm urging TalkTalk to cease the restriction of mailboxes to webmail only access.
That will be a fix for all pending the fix for the erroneous message in your MyAccount.
As a volunteer to Community and supporting Community members I have no control of TalkTalk timescales. You're right, not so complex.
I haven't heard anything from Talktalk and can now only access my emails via a work computer. i missed two important emails over the weekend which demonstrate this situation is now untenable. I have registered a new webmail address and will start to migrate Contact Details across. If I wasn't 4 months into an 18 month contract then I would be looking to leave talktalk.
I have made a formal complaint about the handling of this matter but I mentioned the hard work that you have put in to try and get the situation resolved.
Hopefully talktalk will be able to put a fix together before I have changed the accounts over fully.