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Email Inbox suddenly empty

First Timer

Last week my email inbox suddenly emptied - this has happened both in Windows Live Mail (setup as IMAP) and on webmail.

Since then I have received new emails, and having looked on Webmail, Manage Folders it shows 3545 as Total Messages, yet only the 11 received since 17/05/18 (minus some I've deleted) are shown.


Is it possible to restore these missing emails, as some of them are very important.


Other folders such as Sent Items are unaffected.

Community Team - TT Staff

Hi PatriciaGillman, I've run a repair on your mailbox for you. Hopefully that's recovered your missing mail. Unfortunately, we don't have anything else we can do as we don't offer a mail backup service. 

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.