I have had a TalkTalk email address for many years and I belong to my local sailing club. The sailing club sends out regular newsletters but I am no longer receiving them. I have talked to the admin at the club and they confirm that they have been sending them to me. But I am not receiving them and they are not bouncing back to the sender.
It might help if TalkTalk Email had a "whitelist" function but, if there is one, I can't find it.
Please can you advise what I can do.
The sender's email address is email@example.com. Please would you check if this address has become blacklisted or marked as spam (as they do regularly send several hundred emails).
Alternatively, do I need to add this address to my contacts list?
Any suggestions appreciated.
As OCE_Ady isn't online right now, sign in to TalkTalk Mail and then:
The Blocked Senders rule may have been carried forward from the previous TalkTalk Webmail and it was quite easy to inadvertently block incoming emails.
If the Blocked Senders Filter is there you can troubleshoot by using the Edit option to see if there's a Condition that would have been sending certain emails to the Trash folder. The Trash Folder is where you may find some more recent emails assuming you don't automatically Empty the Trash.
Hello Gondola (or Andy). I have followed your advice and I confirm that I do not have a Blocked Senders rule set up and indeed no filters at all.
What other reason could there be for emails from a particular sender not reaching my inbox?
In the meantime, until this is resolved I will ask my sailing club to send their newsletters to another old email address which I have.