I have several email addresses on my account. One of them I think has been hacked. I cannot see any emails on my phone since 3rd March when I know I have had them. When I try to login I get incorrect password. When I try to update, it says wrong password. When I ask for new password, it says it is going to send it to an email address ending in >>> which is not mine. And the mobile number it says it will send a link to re-set to is not my number. Without any support team at Talk Talk at present, what can I do?? I am trying to work from home without emails. Can anyone help please?
As the self-help password change / recovery options aren't effective I'll alert the TalkTalk Community team for you. They'll need to verify you as the registered email user, secure your mailbox and set up Reset details so you can get the password changed.
In the meantime, please update your Community Profile Personal Information (Click here) to include your name, current contact 'phone numbers and address with postcode (location) then scroll down to Private notes and add the email address and Save changes.
A TalkTalk Community Team member prefixed with OCE_ will reply to this thread and then Community Personal Message you to verify the registered email user details; so be prepared to provide on request to an OCE_ only:
When verified, the password will be changed and Reset details set up allowing you to set your own password via the Forgotten your Password journey. Make sure the password is ultra-strong and unique to the mailbox.
If you don't know how the password came to be discovered I'd suggest scanning your email devices for viruses and malware before changing any password.
When you do get access check there's no Auto forward or Filter rule diverting your mail messages.
Main Settings menu (triple line icon top right header or cog icon on mobile browser)> Settings > Select the arrow by Mail in the side panel> Auto forward - disable > Filter rules - disable.
I'm just wondering if there is any further news about my blocked account - I am working from home and it really difficult without access to past emails. I would be very grateful if anything can be done. I am also concerned about activity on other accounts due to this one being hacked.
Thank you for your assistance.
I'm also concerned about the wider security implications.
I'm only too aware that we haven't had TalkTalk support for email and webmail for over a week now.
The UK support team that we can normally rely on for support during weekday office hours has been redeployed to help vulnerable and key workers remain connected to broadband and phone services. That team is now working 7 days a week from early morning to late evening.
I've escalated for help. I haven't been told when that help is arriving.
Sorry for the delayed reply, we're doing our best in these unprecedented circumstances due to the Corona virus to answer everyone as quickly as possible. I've sent you a private message to get some extra information from you so we can look at getting this reset for you.
Stephen, Community Manager
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.