My email accounts are not working. When I log into TalkTalk webmail, I see emails dated only prior to 03/05/19 and its the 'old version' of webmail. When I logged in yesterday, I could at least see emails up to 13/06/19 and it was the new version of Webmail.
When somebody attempts to email me, they receive 'Undeliverable email TT512' message.
Windows Live Mail is not able to fetch any new messages either.
I have tried two 'Chats' this morning and was cut-off on both occasions prior to resolution.
Very frustrated! Please help.
The symptoms point to the email address being dropped from the TalkTalk Mail address lookup database. It just needs adding and pointing to your mailbox.
I'll alert the TalkTalk Community team for you and they'll raise a fault ticket.
In the meantime, please check / update your Community Profile Personal Information (Click here) to include your name, current address and contact 'phone numbers and then scroll down and add the email address to Private notes and then Save changes.
The way it works via Community is that an OCE (Online Community Executive) from the UK TalkTalk Community team that provide us with expert support (Monday to Friday 8am to 4pm) will respond to you right here from Monday onwards and update you on progress. The OCE will issue and manage the fault ticket, or incident, on your behalf until the issue is solved.
Hi exningview, if you try another browser are you able to see the new webmail interface? We are looking into this for you I'm just exploring the possibilty of a corrupt cache since the incident.
Ok thanks for confirming for me. The old interface can only show the mail it received and once you migrated that would have stopped. I've got your details and have passed them onto the team who are investigating this.
Hi @Gondola yes all seems to be back to normal now. Just the small issue of emails that will have been bounced back to senders while our email addresses were deleted. Anyway, thanks for your help and lets hope that TalkTalk don't doing anything similar again.
Hi exingview, I've not been able to find anything in terms of why your service wasn't working on Saturday. I'll see if more information comes available later when I get chance to have a chat with the email admins.
Hi exingview, I need to manage your expectations here. It's unlikely if this did not affect a wide number of users that an investigation will be carried out, purely as this would be horrendously time consuming if it were done for all 2 million plus email users. However, if it's affected enough users I'll be able to try and get more information for you.