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Email will not load

G Owens
First Timer

After entering username and password, which are accepted, I get a blank screen with three little grey dots changing in size for ever. No little blue circle going round the T on the top tab. I can enter Talktalk account - hence this message - and other apps open swiftly - Is it my computer or is it Talktalk?

Community Star

Hi @G Owens 


Have you tried to sign in to TalkTalk Mail after clearing the computer browser cookies and cache?


When the cookie prompt appears try selecting the not accept option.

 Gondola - Volunteer 2017-2021

To appreciate my help . . . If I offered a solution Best Answer

Wise Owl


I have and am still having the same bother getting into talktalk email, the 

only way I can access my emails is :- just as I am about to try to login, a page with 2 options open.

option 1 accept all cookies and 2 decline all cookies.

If I choose "option 1" I hardly ever get in, but when I choose"option 2" (which I do anytime I want to see emails) I get into mail no problem.

my problem is being investigated, but does not seem to be a quick one to remedy, it sound strange to me.

this may be different from you case, but maybe worth trying.


cheers Will