Decided time to start a fresh thread on an old topic. Pipex users are all too familiar with the problems since late May sending to various common email domains. Although my faith in Pipex remains low I have found that emails to AOL, Gmail & Yahoo now seem to be received OK (hard to prove or disprove). However, Hotmail remains an exception. After 3 months there has been no improvement at all and messages still go straight to the recipients Spam folder. Do you have any updates for us on this @OCE_Ady ?
Hi stevesurrey, I'm still chasing for updates on this, but I've had nothing for quite a while now.
I suspected that was the case in view of the silence on this matter. Are the tech teams still actively working on this problem or given up all hope ?
My understanding and firm belief is that it's being worked. It's not likely that they would or could ignore it. It may not always feel like it, but we value our customers new and old. Fate, old systems and processes, demand for manpower etc can combine at times to make our lives harder.
Hi @OCE_Chris and @stevesurrey . I, too, have been experiencing this for some time. However, bizarrely, I sent a reply to a Hotmail addressee, and it got into their Inbox without any issues! Of course, users have been reporting different experiences throughout this whole episode, so I may just have been lucky.
My email testing this morning shows messages to Hotmail still being treated as Spam. Thats nearly 4 months now and this problem still unresolved.
Also today my test message to Yahoo went straight to Spam. First time its done that in a while and I hope its not a bad sign of things getting worse again.
Forgive my bluntness, but you and your colleagues have been saying that for over a year now and yet TalkTalk (I dont blame you @OCE_Ady ) haven't delivered on these promises. My fingers have been crossed so long now they've fused together!
Messages from Pipex to a Hotmail address are still being received as Spam. Have TT given up trying to fix this and just waiting for migration to new email platform ? If so, any update on a date for this long awaited migration ?