Cannot access MY Mail. Error message The DNS for a domain points to this server. No virtual host has been created.
I am using a Homecall.co.uk email address. Have also updated all my browsers still no joy in accessing the new My Mail app.
Had no problems accessing the old Webmail.
Hi ronnieb, a divert is supposed to be in place to allow everyone to use the new login whether or not they've been migrated. It seems we're not going to fix the failure of the divert as we expect to have migrated you all in the same timeframe as the repair.
thanks for info. I wonder if you could clarify . Is it the case that there is a problem with the “Divert” With some email addresses. My email address being one of them.
Also you are trying to repair this problem so we failures can connect to new Mail?
I am not well versed with computer or technical explanations,sorry.
Ok when your mailbox has been migrated onto the new platform you won't need the divert to work as the web address already points to the new mail platform interface.
Does that make it easier to understand?
As Ady is not here right now I'll step up and let you know that prior to an individual mailbox being upgraded to the new platform TalkTalk have sent out 3 advance notice emails. I've been advised that this may be reduced to 2 advance notice emails for the final tranches of mailbox upgrades.
The first will therefore be preparing you and this will have some important information including the setup of Reset details for password recovery. IMPORTANT - please do set up Reset details.
There's always the Online help ? on the TalkTalk Mail header bar whether signed in or not and you'll always find help and support right here on Community in this forum.
Hi Ronnieb, to move over 3 million mailboxes almost all of which are holding gb of data is a massive undertaking. Copying the data alone just for the small group of you still on Pipex etc will take 2 weeks. It's been a 6 year project since the decision to find a new platform and deliver it with minimal disruption.
I would strongly advise backing up any mails that are important to you and not to store wanted mail in trash. This is something I'll be advising everyone over the coming weeks to ensure as many as possible are protected from any possible issues with the data.