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FOA OCE Ady only

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24 REPLIES 24
I8this
Enlightened One

Similar to many other tiscali email users have reported I  am having problems sending and receiving emails. It states emails have been sent but they are still in the Draft Folder, try sending them again from there put they stay there. I know people have sent me emails but I don,t receive them.

 

Could you please try the repair operation on it.

 

I have put the tiscali email address in my 'Personal Information - Private notes' section.

If case you have forgotten the Do’s and Don’ts. There are members that have. Remember:-Be yourself and tell it like it is,. Be courteous to other customers. Give others the benefit of the doubt. Update your community profile.
Community Team

Hi l8this, I've repaired the mailbox for you. Please let us know if that's fixed the problem. 

I8this
Enlightened One

Hi Ady

 

Sent some test emails to my various other email address,s all sent through without any problems and then replied from them to my tiscali email and received with no problems.

 

Thank you.

If case you have forgotten the Do’s and Don’ts. There are members that have. Remember:-Be yourself and tell it like it is,. Be courteous to other customers. Give others the benefit of the doubt. Update your community profile.
Community Team

You're welcome. Thanks for posting back to let us know it's sorted. 

I8this
Enlightened One

Oops looks as if I marked this as solved to soon. Although emails seem to be sent ok still not receiving any, even test emails sent I to myself from my other email addresses

If case you have forgotten the Do’s and Don’ts. There are members that have. Remember:-Be yourself and tell it like it is,. Be courteous to other customers. Give others the benefit of the doubt. Update your community profile.
Community Team

Hi l8this, you've got your email address in your blocked senders list. You need to remove that and once you have your mails will go out and your test mail will go and then be received. I've tried to do it for you, but it keeps crashing for me. Let me know if you manage it, if not I'll have to escalate it to get the fault cleared. 

I8this
Enlightened One

Hi Ady

 

Thats a strange one its not one I have created the only thing i can think of, I have had a spam email where the sender appears to be myself and I have moved it to the spam folder. I have tried several times to delete or edit it but when I have clicked the ok button it throws up a HTTP Status 500 - error

 


type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

org.apache.jasper.JasperException: java.lang.NullPointerException
	org.apache.jasper.servlet.JspServletWrapper.handleJspException(JspServletWrapper.java:500)
	org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:428)
	org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:313)
	org.apache.jasper.servlet.JspServlet.service(JspServlet.java:260)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
	net.cp.ps.sdk.http.JSPProcessor.processTemplate(JSPProcessor.java:163)
	net.cp.ps.sdk.Controller.processTemplateRequest(Controller.java:269)
	net.cp.ps.sdk.Controller.handleRequest(Controller.java:150)
	net.cp.ps.sdk.http.servlet.ServerServlet.handleRequest(ServerServlet.java:280)
	net.cp.ps.sdk.http.servlet.ServerServlet.doPost(ServerServlet.java:222)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
	net.cp.ps.sdk.http.servlet.filters.progress.ProgressFilter.doFilter(ProgressFilter.java:27)
	net.cp.ps.sdk.http.servlet.filters.pools.PoolsFilter.doFilter(PoolsFilter.java:52)
	net.cp.ps.sdk.http.servlet.filters.session.SessionFilter.doFilter(SessionFilter.java:91)
	net.cp.ps.sdk.http.servlet.filters.monitor.MonitorFilter.doFilter(MonitorFilter.java:68)
	net.cp.ps.sdk.http.servlet.filters.sharing.SharingFilter.doFilter(SharingFilter.java:56)

 

root cause

java.lang.NullPointerException
	net.cp.ps.mail.business.api.sieve.SieveScript.addComponentCommands(SieveScript.java:206)
	net.cp.ps.mail.business.api.sieve.SieveScript.addComponentCommands(SieveScript.java:204)
	net.cp.ps.mail.business.api.sieve.SieveScript.findDescendantCommands(SieveScript.java:189)
	net.cp.ps.mail.business.api.FilterList.updateRequireCommands(FilterList.java:668)
	net.cp.ps.mail.business.api.FilterList.saveFilterList(FilterList.java:695)
	net.cp.ps.mail.application.beans.FilterListBean.saveFilterList(FilterListBean.java:142)
	net.cp.ps.mail.application.tags.SaveFilterListTag.doStartTag(SaveFilterListTag.java:85)
	org.apache.jsp.templates.tiscali_co_uk.mail.html.preferences.SaveFilter_jsp._jspx_meth_mail_005fsaveFilterList_005f0(SaveFilter_jsp.java:416)
	org.apache.jsp.templates.tiscali_co_uk.mail.html.preferences.SaveFilter_jsp._jspService(SaveFilter_jsp.java:193)
	org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
	org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:386)
	org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:313)
	org.apache.jasper.servlet.JspServlet.service(JspServlet.java:260)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
	net.cp.ps.sdk.http.JSPProcessor.processTemplate(JSPProcessor.java:163)
	net.cp.ps.sdk.Controller.processTemplateRequest(Controller.java:269)
	net.cp.ps.sdk.Controller.handleRequest(Controller.java:150)
	net.cp.ps.sdk.http.servlet.ServerServlet.handleRequest(ServerServlet.java:280)
	net.cp.ps.sdk.http.servlet.ServerServlet.doPost(ServerServlet.java:222)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
	net.cp.ps.sdk.http.servlet.filters.progress.ProgressFilter.doFilter(ProgressFilter.java:27)
	net.cp.ps.sdk.http.servlet.filters.pools.PoolsFilter.doFilter(PoolsFilter.java:52)
	net.cp.ps.sdk.http.servlet.filters.session.SessionFilter.doFilter(SessionFilter.java:91)
	net.cp.ps.sdk.http.servlet.filters.monitor.MonitorFilter.doFilter(MonitorFilter.java:68)
	net.cp.ps.sdk.http.servlet.filters.sharing.SharingFilter.doFilter(SharingFilter.java:56)

 

note The full stack trace of the root cause is available in the Apache Tomcat/6.0.32 logs.


Apache Tomcat/6.0.32

If case you have forgotten the Do’s and Don’ts. There are members that have. Remember:-Be yourself and tell it like it is,. Be courteous to other customers. Give others the benefit of the doubt. Update your community profile.
I8this
Enlightened One

Wow the Gondola liked my post what have I done to deserve that.

If case you have forgotten the Do’s and Don’ts. There are members that have. Remember:-Be yourself and tell it like it is,. Be courteous to other customers. Give others the benefit of the doubt. Update your community profile.
I8this
Enlightened One

Now it appears the 'like' has been removed.   How Petty.

If case you have forgotten the Do’s and Don’ts. There are members that have. Remember:-Be yourself and tell it like it is,. Be courteous to other customers. Give others the benefit of the doubt. Update your community profile.
Community Team

You'd be astounded at how many customers have their own email address blocked. We are. We've never been able to fathom how so many manage to block their own address, but it is the reason we're so keen to check and ask customers to check. Let me see if I can get this error cleared. 

Community Team

I can't clear it again. Please add a landline and mobile to your profile and I'll get this logged to get the problem sorted for you. 

I8this
Enlightened One

Hi Ady

 

Have added them

If case you have forgotten the Do’s and Don’ts. There are members that have. Remember:-Be yourself and tell it like it is,. Be courteous to other customers. Give others the benefit of the doubt. Update your community profile.
Community Team

I've logged the fault ticket for you. I'm afraid it'll be 2 or 3 days as it has to go to the Email Admins. You should get updates by text. 

I8this
Enlightened One

OK thank you.

If case you have forgotten the Do’s and Don’ts. There are members that have. Remember:-Be yourself and tell it like it is,. Be courteous to other customers. Give others the benefit of the doubt. Update your community profile.
Community Team

You're welcome. Let me know how you get on. 

I8this
Enlightened One

Hi Ady

 

This morning it let me delete my email address and a couple of others that should have not been there. I did not receive any Text messages as you said I should have.

Somewhere along the line there must be a problem when spam emails are moved using the move option to the spam folder not just market as spam and deleted.

 

But.

 

I have tried sending test email to myself again but again the do not come through despite waiting a couple of hours. So is it worth you trying the repair option again.

If case you have forgotten the Do’s and Don’ts. There are members that have. Remember:-Be yourself and tell it like it is,. Be courteous to other customers. Give others the benefit of the doubt. Update your community profile.
Community Team

I have and it's now showing the sent mail in sent items box, but the mail isn't coming through. I've logged a new ticket for mail not being received when you send it even though it's showing as sent. 

I8this
Enlightened One

Hi Ady

 

Thanks for that lets hope it gets resolved soon.

If case you have forgotten the Do’s and Don’ts. There are members that have. Remember:-Be yourself and tell it like it is,. Be courteous to other customers. Give others the benefit of the doubt. Update your community profile.
Community Team

I've raised the new ticket this morning after some issues with the system yesterday. I suspect it'll be another 72 hours before you get an update. Let me know how you get on. 

I8this
Enlightened One

Hi Ady

 

I have tried to log in a couple of times this morning and keep getting this message.

 

Invalid username or password, please try again.

If case you have forgotten the Do’s and Don’ts. There are members that have. Remember:-Be yourself and tell it like it is,. Be courteous to other customers. Give others the benefit of the doubt. Update your community profile.