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Failing to add existing tiscali email to my new Talk Talk account

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5 REPLIES 5
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First Timer

I have had a Tiscali email account for many years. I have now got a talk talk account with broadband.

 

I want to add my Tiscali email address to my new talk talk account. I have been told that I will lose my Tiscali email soon, unless I do this.

 

When I try to add the Tiscali emain to the talk talk account, it fails consistently with the following message.

 

"Sorry something went wrong and we were unable to add the Talk Talk email. Please try again later.

 

Help please.

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Community Star

Hi @ktomlinson 

 

I've alerted the TalkTalk Community Support team for you. You'll need their help to detach the tiscali mailbox from a former MyAccount to be able to add the mailbox to your current MyAccount assuming you've got a spare slot in the 5 mailbox slots available. 

 

Please do a quick check that your Community Profile includes in Personal Information (Click here) your name, current TalkTalk landline 'phone number and an alternate number (mobile recommended) and address with postcode (location). Then scroll down to Private notes to add email address(es) with any relevant other notes about former MyAccounts and finally save changes. TalkTalk's Community Team OCE will then locate your registered TalkTalk details.

 Gondola - Halloween ghoul guide

To avoid my red eyes . . . If I spooked a solution Best Answer

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Community Team - TT Staff

Hi ktomlinson, I can help you get this sorted. I've sent you a personal message to obtain the necessary information to get this sorted for you. 

 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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First Timer

Thanks Gondola,

 

My Personal Information is updated as recommended.

 

Regards

 

Kevin

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Community Star

...and OCE_Ady has sent you a Private Message that you'll see by selecting the envelope icon top right of this Community forum thread right by your avatar image when signed in to Community.

 Gondola - Halloween ghoul guide

To avoid my red eyes . . . If I spooked a solution Best Answer

Highlighted
Community Team - TT Staff

Hi Kevin, I've raised the request to have the email linked for you. Please let us know how you get on. 

 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.