I'm growing increasingly frustrated because my wife has forgotten her email password and I do not know how to take this forward.
On Saturday my wife and myself had an online conversation with a technician from Talkl Talk for a good 90 minutes - nothing was resolved and he said someone would get back to me within 72 hours. That deadline ran out yesterday and I'm still awaiting contact.
I would have thought, perhaps naively, that this would be a simply matter to resolve.
Please, please can anyone advise me as my wife needs urgently to have email access for business purposes.
What's the email domain - the bit after the @ in your wife's email address?
Password recovery may have been set up for the email address with an alternate email and or mobile number. Please do try the Reset your Password option. Other than the reset to the account itself, if there are alternates listed, see if you recognise them from the hints and if you do have access to the recovery email or mobile then please reset the password.
Or if you're a TalkTalk broadband customer or recent customer you can change your email password in MyAccount > My Services > Webmail - Manage Webmail, if the email is listed in one of the 5 email address slots.
Here's the advice article on managing your email in MyAccount.
If the self-help password change / recovery options aren't effective then I'll alert the TalkTalk Community team for you.
In the meantime, please update your Community Profile Personal Information (Click here) to include your name, current address and contact 'phone numbers and then scroll down and add the email address to Private notes and then Save changes.
A TalkTalk OCE will pick up this topic and invite you to send your email registration details by Private Message - select their avatar image, top left of their post, and then the blue Send Message button.
The email team member will check security with you and let you know that password recovery is ready and will offer to help check the reset and that the new password works.
i am no further forward with my problem, having spoke with the Dedicated Team and Customer services.
Customer Services told me that my wife’s email account was disconnected in 2011, which is ridiculous because up to last Friday she had been able to access her emails.
I just do not know where I can go from here - help and advice needed.
OK, so, resuming where we were on post number 2, let me know what you see when you try the Password Reset option. Has it been set up with password recovery options of either an alternate email address or mobile phone number?
And are you a TalkTalk broadband customer and if so is the email in question listed in your MyAccount?
If neither of the self help options outlined above are available to you then please update your Community profile as indicated in post number 2 and I'll alert the TalkTalk team to arrange the setting up of password recovery details and or a newly generated password.
Sign in to Community and if you click or tap on your Community Profile Personal Information (Click here) that's the place to put all the details requested. Go back to post number 2 to follow that through.
I've mentioned in post 2 that the TalkTalk OCE will request further details by Private Message but as that doesn't appear to be implemented yet as a changed procedure I'd suggest you put those details in Private notes at the bottom of the Community Profile Personal Information page and don't forget to Save changes.
If you think back to when the tiscali email was registered / first allocated then the details that will be recorded by TalkTalk linked to the email address will normally be the person that had the tiscali broadband service account.
If the tiscali service account was in your name then it's your details, if in your wife's name then it's your wife's details.
Hi Fredjog, if you're the account holder i.e. your name is on the bill then please reply to me Personal Message and I'll be able to help get this sorted for your wife.