Forgotten Tiscali password

[3times]

I have an old Tiscali email account that I need to access but cannot remember my password.

I have never been a Talk Talk customer.

I cannot do a password reset as I do not have recovery details set up.

Advice please.

[Gondola]

Hi @3times 

Are you still using the tiscali email account?  Does it still exist?

See what mailtester.com says.

[3times]

Do not use any more but it is linked to my sons xbox account.

Still valid according to Mailtester.

[Gondola]

Hi 3times 

If the tiscali mailbox is still on the active database that's good.

But I do have a couple of things to advise.

1. Please do sign in at least once every 6 months at TalkTalk Mail to keep the mailbox alive for when your son needs it for xbox account recovery.
2. You may have missed that TalkTalk Mail will no longer be free for ex customers. Advice is here: Subscribe to TalkTalk MailPlus

To get you access to the mailbox at TalkTalk Mail we need to verify you as the registered user, set up password recovery Reset details and then you'll set your own password via the Forgotten your Password journey. Make sure the password is ultra-strong and unique to the mailbox.

So, please update your Community Profile Personal Information (Click here) to include your name, current contact 'phone numbers and address with postcode (location) then scroll down to Private notes and add the email address and Save changes.

A TalkTalk Community Team member prefixed with OCE_ will reply to this thread and then Community Personal Message you to verify the registered email user details; so be prepared to provide on request to an OCE_ only:

• Email address affected
• Your Full Name
• Date of Birth
• Landline 'phone number and Full postal address linked to the email address when first registered
• Include Reset details - an active alternate email address and (optionally) your mobile contact number for the team to set up Reset details for you so you can reset and choose your own password.

[3times]

Thanks for the reply.

Personal information etc. now updated.

[3times]

All info was updated but I have not been contacted yet. Expect they could be busy but is there a time frame.

[Gondola]

Hi 3times 

I'm only too aware that we haven't had TalkTalk support for email and webmail for well over a week now.

The UK support team that we can normally rely on for support during weekday office hours has been redeployed to help vulnerable and key workers remain connected to broadband and phone services. That team is now working 7 days a week from early morning to late evening.

Your request has been escalated for attention but I have no visibility of TalkTalk workflow or priorities despite asking for help here.

[3times]

No worries,

Thanks for the prompt reply.

[StephenF]

Hey , 

Sorry for the delayed reply, we're doing our best in these unprecedented circumstances due to the Corona virus to answer everyone as quickly as possible. I've had a look at the mailbox and im unable to see it linked to an active account, you mentioned your not a broadband customer, have you signed up to talktalk mail plus as email is only included for broadband customer.

You'll find information on signing up here About TalkTalk Mail Plus I'm also going to send you a private message as I should be able to verify your identify and add Mail p;us to your old broadband from when you were a customer. 

Thanks

Stephen