If that doesn't work. Please run a couple of traceroutes to the sites that are problematic so that I can get our routing checked.
This is new to me, so can I ask will entering tracert google.co.uk
give me results for all pages open? Do I need to have just the live.com page open and if so do I need adjust what I put into the CMD box.
Sorry the guide is not clear enough for me to grasp.
Run the traceroutes for me and post back and I'll get a fault ticket raised for you to get this investigated further.
I've tried half a dozen times now. I can get the CMD box to temporarily freeze by right click but only with 7 results on. The next 5 appear so quickly and the box vanishes that I can't copy them.
Please inform if theres something I can do. Back in an hour.
You may be better off getting in touch with the CEO team. They'll be able to speak to you on the phone and have a tech call you to work through this with you. There's not a simpler way to tell you have to run a traceroute. I've got my results on my screen the window hasn't closed. Let me know if you'd prefer that I raise this to the CEO team for you.
I've been with Talk Talk 5 years. Its been a bumpy ride. I don't do TV so the good price broadband and phone is deal for me.
The worst part of the 5 years has been the call centres. Trust me I'm far from racist as well. I've had a lot of folks who can't understand me, a few who have out and out lied (I'm not counting yesterdays episode) and many folks whom I struggle to understand. Thats not just an accent barrier I struggle to grasp a lot of "locals" too. One one occasion in 2015 I had no phone for over 14 days. Because my internet worked perfectly and electronic tests showed nothing I was ignored and finally called a liar by one chap. I found the CEOs email and contacted Dido Harding pointing out my difabilities (sic) and her BBC Watchdog record. The following day an engineer came out, confirmed what I said leading to BT digging up a cable nearly under the flat that had all but snapped in the cold.
Its not yours or Keiths fault but due to the design of this forum, getting help here has been like getting teeth pulled, whilst phoning, (I refer you to yesterdays "known issue" answer) is like a mostly like a sharp kick in the wotsits.... If I could get out of my contract at this stage I would...
You say your CMD boxes dont vanish, may I ask are you using 64bit Win10? there must be a reason my FRESH INSTALL behaves differently, or a workaraound, IE can I hold a key down to stop the box going?
Been back a while. Nothing has worked still needing help. ANY replies would be appreciated. When I joined the forum on Friday (Its Wednsday now) I followed a link from my TalkTalk dashboard/website marked "ask the community" . I've added this because I'm downloading a copy which does not appear to be datestamped. Not even the demoralising "? hours ago" appears on my copy. If anyone wonders why I need a copy, I'm a differently abled person with memory problems and a sometimes troubled perception of time elapsed , as in days/weeks etc.
Partial TRACERT results. Scroll up. I've added this as it seems to be getting ignored, so I don't know if its been seen by you or not.
Can you give me an indication please of the times when help will be available?
There was a reply last night around this time (9pm) which surprised me as you had said 6.30 am.
As explained I struggle with sitting for long periods but I only have the use of the PC I built when I was healthier or the gaming rig I built for my son which is here waiting for me to have a painfree window to fit a new liquid cooler.
Sorry to keep posting but I am waiting hours for replys. Very uncomfortable hours I might add.
Hi Pete, I'm passing you over to the CEO team as they can call you. I'd hesitate about raising it to the ombudsman until you know it's definitely TalkTalk's fault. You'll be called by a CEO complaint manager as soon as they're issued with the complaint.
Actually before I raise it. Please run the test on this link. http://www.fix.talktalk.net/networktest.exe it's safe it's written by my colleague. Add your name and number at the top and then click start, the test will run and will take about 3 minutes. Once it's complete click copy to clipboard and then send that file to me in a Private Message.
I cannot seem to send private messages either. I follow the link to send then it takes to a non-descript page with no options. I've tried clickling on your account as well. If I could send messages mate your inbox would be full mukker....
Those results are great. This makes things even more confusing. You're not only getting to the site, but you're getting there quickly. I'm not back in until Wednesday now. So I'm passing you over to the CEO team as an urgent case. I'll let them have the link to the thread as well as a brief list of what's been tried.
Thank you. I'm going be drying my cocker spaniel alot as the weather is due to be wet and he'll be in the lake almost constantly. I hope the CEO tech team can pinpoint the cause of this for you.