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Hi Vulnerable client

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2 REPLIES 2
First Timer

How do I register as a vulnerable client I have not been contacted by talktalk. I have a letter from NHS and the government to say I am vulnerable. I cannot receive emails and need this for online deliveries as I cant go out help please

 

First Timer
Hi. I am in the same boat as yourself. Disabled and partially sighted and can't go out. No emails so no online deliveries! I registered as vulnerable with Talk talk by telephone 0800 049 1424 This was a couple of weeks ago and unfortunately this number now has an automated message and referred me to this community. I have had no contact from Talktalk since I registered and now find I can't get any help from them when I need it most. So what's the point of registering? I don't know where you live but I found my Council willing and able to help and supply me with basic essentials until I can get back on line. Give your Council a ring. Hope your Council is as goodhearted as mine. Hope this is helpful for you. Stay safe!
Community Manager - TT Staff

Hi Jenbird, 

 

Is there a specific service you're looking to add to your account such as priority fault repair, large print bills etc either way i should be able to help with that. You mention an email issue, we did  have an outage yesterday, now resolved but you may experience a delay in getting emails as we clear the backlog. 

 

thanks 

Stephen, Community Manager


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