Make a written application to the Data Protection Team who will verify you as the registered mail user take your instructions to delete your data as is your right under the GDPR 'right to be forgotten'
Information and address is in the help page Access information we hold on you
Deletion is a good choice to protect your reputation and security. Do let us know how you get on as it's good to get feedback.
Hi Sandra Curry
The two options are:
- Ask the Data Protection Team to delete the mailboxes
Each registered user will need to make an application
The application(s) can be posted in the same envelope - The TalkTalk team can set up new Reset details for each mailbox
To enable each user to set their own new ultra-strong password
If you really wish to protect your own security and do not need the mailboxes then getting the mailboxes deleted asap is a wise decision.
But if you wish to await TalkTalk team support here I'll guide you on the steps.
Hi Sandra
Perfectly ok. If the Data Protection team need more verification they'll ask you.
Essentially, if you've followed the advice on verification of your identities and they can verify that against the registered user name(s) for the email addresses it'll not be a problem.
They'll let you know when the mailboxes are deleted. In normal times that job is done and dusted within a week of receiving your letter.
Let us know so we can keep track of progress.
Hi Sandra Curry
The guidance help page Access information we hold on you gives details of the necessary documents needed to verify both of your identities.
In addition, to verify the registered user of an email address we'd normally suggest providing in addition to the above personal data the address and landline phone number for the address used when the email address was first issued.
Basically, sufficient information to verify against the details that TalkTalk hold for those email addresses. Normally 5 items of personal data are sufficient.
I don't think they'll accept that there is sufficient data for them to be sure. They have to be sure because deletion is not reversible.
Hi Sandra Curry
My apologies.
When I last looked at the help page there was a list of acceptable documents for verification purposes. But I can now see why you're asking because I cannot see that list in the new version of the help page.
It now just says "Remember to include enough information for us to identify your account and ensure we can verify you are authorised to access this information."
So, what's normal is to provide:
- Full name
- Date of birth
- Current address and landline phone number
supported by copy of Council Tax bill
or copy of bank statement etc - Former address and landline phone number relevant to the email address
- Email address for deletion
- Signature on the letter
That would be sufficient in my opinion. NB Only send copies of documents as they're not retained or returned just used as part of the initial verification.
