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I'm trying to chane pwd on secondary email address but don't know current pwd

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6 REPLIES 6
Chatterbox

I'm trying to chane pwd on secondary email address but don't know current pwd

Ben Todd
Community Star

Hi @drbtodd1971 

 

If your secondary TalkTalk email address is on the TalkTalk Mail platform then select the Forgotten password button and if you've set up password recovery options you should see, in addition to the email address, an alternative email address and or mobile number to select to receive a password reset.

 Gondola - Volunteer 2017-2020

To appreciate my help . . . If I offered a solution Best Answer

Chatterbox

Hi @Gondola , 

Thanks for the reply, my secondary address is a talktalk one through my main webmail address.

 

When I try to change the password the only option I get is to send an email to the address I don't know the password for. Hence I can't read the email sent to change the password.

 

Thanks

Ben Todd
Community Star

Hi drbtodd1971 

 

I'll let TalkTalk know that the password reset options aren't present. A TT Staff member will need to verify you as the registered email user and set up Reset details so you can get the password changed.

 

To proceed, please update your Community Profile Personal Information (Click here) to include your name, current landline and mobile contact 'phone numbers and address with postcode (location) then scroll down to Private notes and add the email address and Save changes.

 

In due course a TalkTalk Community Team member will reply here and then Community Personal Message you to verify you as the mail user; so be prepared to provide on request to TT Staff only:

  • Email address affected
  • Your Full Name
  • Date of Birth
  • Landline 'phone number and Full postal address linked to the email address when first registered OR TalkTalk account security answers
  • Include Reset details - an active alternate email address and (optionally) a mobile number to receive a password reset link or code.

When you're verified the Reset details will be set up within 48 hours allowing you to set your own password via the Forgotten your Password journey. Make sure the password is ultra-strong and unique to the mailbox.

 Gondola - Volunteer 2017-2020

To appreciate my help . . . If I offered a solution Best Answer

Community Team - TT Staff

Hi drbtodd1971,

 

I've sent you a PM asking some security questions

 

thanks

Chris

Chatterbox
Community Team - TT Staff

Hi drbtodd1971,

 

Thanks for answering the security questions. I've replied to your PM requesting a little more information 


Chris