Hi @Bagpuize
A request to unblock your lineone email account and reset the password has gone through to the TalkTalk Community team.
In theory you'll have Password Reset details set up for the email address so that an alternate email and or mobile number can receive the reset. Please do try the Reset your Password option. If there's an alternate shown that you recognise from the hints, and have access to, then please see if you can reset the password.
If the account has been compromised and locked then it'll need authority from TalkTalk and intervention by the email admins.
In the meantime, please update your Community Profile Personal Information (Click here) to include your name, current contact 'phone numbers and address with postcode (location) then scroll down and add the lineone email address to Private notes and Save changes.
On the issue of the lineone email address not being listed in MyAccount in the Manage TalkTalk Mail section - was it listed there until this incident?
And going back to the email account's reported 'suspicious activity' - I see in your history of posts that a tiscali email account may have been compromised or the email address discovered by spammers. If the same has happened to the lineone email account then I have some additional guidance.
- Scan all devices you use for email to check for and remove malware or viruses. This is to make sure that passwords aren't being obtained by malware.
- Don't post your email address in public and secure access to private data on social media etc.
- Avoid using unencrypted public wi-fi for anything needing a password.
- Check the email address at haveibeenpwned.com to see if there's a known data breach. If the email address is linked to a known breach then knowing that will help you to check security with all websites where you've registered the address.
- Check out the advice on passwords at getsafeonline.org and always use a unique ultra-strong password for the email account as that's vital.
- If you've done all the above and got to this point without noting any security issues then that's what I always like to see.
Gondola - Community support team To appreciate my help . . . If I offered a solution Best Answer
