2 days ago I decided to take the plunge and cease my LineOne POP server downloads to my Outlook client and do what Talktalk recommends and make use of IMAP instead. I duly closed down my POP setup and setup up IMAP. Having done so I uploaded all my emails to the new inbox/sent items etc. Having done so all has been well until this morning. Trying to login I am told my account has been blocked because of suspicious activity and that I should change my password. My Lineone account has disappeared from My Account so I cannot change my password. After 35mins on the phone with tech support they advise that the matter has to be escalated and it will take 5 working days to issue a new password.
This is a totally unacceptable situation and yet another example of the contempt TT seems to have for LineOne account holders. I am pleading for an OCE to pick this one up and accelerate a fix for me. Given the nature of IMAP, message content for much of my inbox has not yet downloaded and synced with my .ost file for this account making it useless when offline. It must surely be possible to change a password for a legitimate customer in less than 5 days!
My advice to anyone thinking of doing the same thing as me is TAKE CARE and think twice.
A request to unblock your lineone email account and reset the password has gone through to the TalkTalk Community team.
In theory you'll have Password Reset details set up for the email address so that an alternate email and or mobile number can receive the reset. Please do try the Reset your Password option. If there's an alternate shown that you recognise from the hints, and have access to, then please see if you can reset the password.
If the account has been compromised and locked then it'll need authority from TalkTalk and intervention by the email admins.
In the meantime, please update your Community Profile Personal Information (Click here) to include your name, current contact 'phone numbers and address with postcode (location) then scroll down and add the lineone email address to Private notes and Save changes.
On the issue of the lineone email address not being listed in MyAccount in the Manage TalkTalk Mail section - was it listed there until this incident?
And going back to the email account's reported 'suspicious activity' - I see in your history of posts that a tiscali email account may have been compromised or the email address discovered by spammers. If the same has happened to the lineone email account then I have some additional guidance.
However this does beg the question of what happens after a large upload of data to a new IMAP account. In my case, access to my mail was blocked without warning. I understand the security algorithm but maybe a warning as the upload was going on might have helped.