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First Timer

When I log into webmail with a new email I have set up I keep getting incorrect password. I spoke to talktalk who were going to get back to me but I haven't heard anything. I can't use forgotten password link as the email that it will send to is the one I have the problem with. I have another email linked to this account that is active and also have added my mobile number however these other options aren't available when I click on forgotten password. I reset the password in my account but it still doesn't work.

Community Star

Hi @Sally Clarke 


If you've just created the mailbox via your MyAccount but you've forgotten the password and not set up Reset details for password recovery then to save time I'm going to suggest something other than waiting for TalkTalk to manually set up those missing Reset details for you.


Delete the mailbox in your MyAccount and create another. It'll have to be a different first part for the email address though. You'll not be able to recreate an address that's previously been created.


Managing your email in My Account 

 Gondola - Volunteer 2017-2020

To appreciate my help . . . If I offered a solution Best Answer

Community Team - TT Staff

Hi @Sally Clarke

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 



First Timer

Hi Simon

Profile updated.

Community Manager - TT Staff

Hey Sally, 


I just need some more info from you, could you reply to the private note i've just sent you. 



Stephen, Community Manager

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