I'm new to the community and need help. TalkTalk took my email services on when they took over from Tiscali so I have a Tiscali email. I used Windows Live Mail until about 3 weeks ago when I had a new computer and WLM was no longer available. This meant I had to start using TT Web Mail. Trouble is my emails in inbox go to trash for no reason that I can see. I contacted TT Chat. They said to try a differnet browser after checking my settings. Well there's nothing in the settings, that I can see, that would cause this. Would a browser fault cause this? I don't think so but what COULD cause it?
Thanks for help.
Unlikely that there's any Internet browser fault. An email client similar to Windows Live Mail may be moving the messages to the Trash folder when the emails are read and deleted. Are you connecting any other devices to the Tiscali Mailbox?
But you may have a Blocked Senders Filter carried over from the former Tiscali Webmail. When messages match the Spam Filter rules in the Blocked Senders Filter the messages are moved to the Trash Folder.
To check, sign in to TalkTalk Mail:
The TalkTalk Community team are alerted and whilst waiting for a response please update your Community Profile Personal Information (Click here) to include your name, current contact 'phone numbers and address with postcode (location) then scroll down and add the email address to Private notes and Save changes.
All seems good.
Just wondering did you dispose of your old computer or do you still have it? If traded in, for example, it might be worth considering an email password change just to make sure the account is fully secured if it's only you using the email account.
Well I'm getting rapidly *@#][!!'#[@#]!* off with TalkTalk who can't help me on chat. Also clicked on my face and found "my profile" but I can't add any of my details. A pop up came up saying add details but no box for email. So this the TalkTalk all singing and dancing webmail site is 80% a failure.
I've raised this to our network team, if you don't hear anything beforehand can you bump the thread on Monday and we'll check for updates