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Need help? email account stopped working

First Timer

My email account stopped working on the 27th March. I cannot access the email account on webmail - I tried resetting the password but it seems the email account is not recognised. I am having problems getting support as I do not have a TalkTalk account.


Is it possible to regain access or put an email divert into the account?


It seems the account still exists as I can send an email to the address and there is no 'not delivered' message. 


Appreciate any suggestions. Thanks 

Community Star

Hi Denise


The email system may detect a weak password* or compromised email account and change the password or lock the account for the security of customers.


Noted that you've tried Password Recovery and you're not a TalkTalk broadband customer.


So, just double check that you've added to your Community Profile, Personal Information (Click here) all of the following in the Private Notes area at the bottom of the page:


Email address affected.

Your Full Name.

Date of Birth.

Phone number linked to the Lineone email address when first registered.

Full postal address linked to the Lineone email address when first registered.


Include your mobile contact number and times to call - daytimes when you'll be there in person to receive the password and speak to the email team (for your security they won't leave a message with the password and there's no number to call them). Don't forget to save changes.


The personal information is used to verify the details recorded for the owner of the email address.


This topic has been escalated to the TalkTalk Community support team and the email expert will respond to you right here to help you with account or password recovery.

* The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) comes into force on 25 May 2018. The GDPR is a regulation intended to strengthen data protection for all individuals within the European Union (EU). Password strength is crucially important in order to help secure and protect personal data.


 Gondola - Volunteer 2017-2020

To appreciate my help . . . If I offered a solution Best Answer

First Timer

Thanks, I have updated Private Notes

Community Team - TT Staff

Hi Denise13, I've raised the fault ticket for you. You'll get a call later with your new password. Please let us know how you get on.

First Timer

Hi OCE_Ady


I did get a call thanks. Unfortunately I was unable to take it but received a voice message to give TalkTalk a call. I tried calling on the same number but get a response TalkTalk will try to contact me again. Should I wait or try another TalkTalk number ?


Appreciate your thoughts.



Community Team - TT Staff

I've asked the team to give you another call this afternoon. Please let us know how you get on. 

First Timer

Thanks OCE_Ady


I received a call today and issue resolved. Really appreciate the help received. Thanks

Community Team - TT Staff

You're most welcome. Thanks for posting back to let us know.