Log on and emails Tiscali.co.uk

[Terrafosser]

Hi

I cant access my emails or log onto my account.

I have a tiscali.co.uk email address but all i get when i try to log on is a blue screen with an error message saying "Connection error. The service is not available right now. Retry"

it has been like this for weeks now. I eventually got though on line to a Talk talk engineer who was no help at all.

Has anyone else got this problem or can help? 

[Gondola]

Hi @Terrafosser 

The blue screen might appear if the TalkTalk Mail service cannot sign you in because the sign in authentication has timed out.  Your computer might just be busy.  Waiting a bit and refreshing the browser page is usually all that's needed.

When you go to the TalkTalk Mail sign in at https://apps.talktalk.co.uk/appsuite/ do you have to complete the sign in boxes with your email address and password or do you get signed in automatically.

If there's a persistent blue screen then clear the browser cache and cookies so that new cookies can be set and you'll probably find that you'll get straight to your mailbox.