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Login is disabled because there is an issue with your account. Please contact support to resolve th

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shelleyhitchtemp
First Timer

In an attempt to log into my old email address, I discovered I was locked out. It gave me the message "Login is disabled because there is an issue with your account. Please contact support to resolve the issue.", which I promptly googled. The only help anyone got was asking for help on this forum, and having their account unlocked. I cannot log into the original account, however, as I used an all-lowercase password and the website does not allow that. If anyone could help me reguardless, I will put the address behind a spoiler tag.obscured for customer security

Gondola
Community Star

Hi @shelleyhitchtemp

 

Have you previously set up Password Recovery for the email address? You could use the Reset your Password option.

 

Or if you're a TalkTalk broadband customer or recent customer you can change your email password in MyAccount > My Services > Webmail - Manage Webmail if the email is listed as one of the 5 email addresses.

 

Are you able to log in to MyAccount? Is the talktalk.net email address listed there?

 Gondola - Volunteer 2017-2020

To appreciate my help . . . If I offered a solution Best Answer

shelleyhitchtemp
First Timer

I have not set up password recovery for the account, I am no longer a talktalk customer and I cannot log in. 

I tried the password reset option but it sent the email to the account I am unable to use because it is locked out. 

Is there any way you could help with this?

Gondola
Community Star

Hi Shelley

 

If the email account has just been suspended then it ought to be possible to recover it but it looks like you'll need to provide some verification of ownership.

 

So, double check that you've added to your Community Profile, Personal Information (Click here) all of the following in the Private Notes area at the bottom of the page:

 

Email address affected.

Your Full Name.

Date of Birth.

Phone number linked to the talktalk.net email address when first registered.

Full postal address linked to the talktalk.net email address when first registered.

 

Include your mobile contact number and times to call - daytimes when you'll be there in person to receive the password and speak to the email team (for your security they won't leave a message with the password and there's no number to call them). Don't forget to save changes.

 

The personal information is used to verify the details recorded for the owner of the email address.

 

This topic has been escalated to the TalkTalk Community support team and the email expert will respond to you, right here, to help you with account or password recovery.

 Gondola - Volunteer 2017-2020

To appreciate my help . . . If I offered a solution Best Answer

Community Team

Hi shelleyhitchtemp, please post back to let us know once you've added the information and I'll raise the fault ticket for you.