Since the restoration of the Onetel service following the recent outage, all my email folders have disappeared from my acount. Only the inbox and sent items are now available.
Please can you restore my lost files.
(P.S. please note also that the 'Problem' function on the Onetel Mailzone doesn't work either!
I've alerted the TalkTalk team. You'll probably need the OneTel email admins to investigate the mailbox for you.
Check your Community Profile Personal Information (Click here) includes your name, current landline 'phone number and an alternate number (mobile recommended) and address with postcode (location). Add, then scroll down and add the OneTel email address to Private notes and Save changes.
The above is so that the OneTel admins can be authorised to check for you.
Hi Phil, I've sent you a personal message to obtain the information I need to raise a fault ticket for you.
I'm afraid the news isn't good. Here's what they updated the fault ticket with.
"TalkTalk does not employ a backup email policy, so emails of this legacy platform at not backed up. So, if their mails/folders are "missing" we 're unable to assist them any further, unfortunately."
That's not what you wanted to hear I know, so I've pushed it back in the hope I can get them to investigate further.
Unfortunately, it doesn't matter how mail is lost we don't keep backups. Unless the mail is still on our servers when the ticket is worked it's gone. I'm hoping that's not the case in this case and that further investigation will help get this sorted.
I've just had confirmation that we won't be able to recover the mail for you.Sorry to be the bearer of bad news.