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Lost email account and awful advice from talk talk online chat and phone

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8 REPLIES 8
Emilyandersen
Chatterbox

I have lost my email address and no one at talk talk can help. How do I sign into the personal area to give my details it will not accept my name and password?

emily andersen
Gondola
Community Star

Hi @Emilyandersen

 

You'll need to verify your Community membership so here's a note:

 

Moderator Note: Emily - To see your posts, please verify your Community Membership by clicking on the verification link in the community-notification email. If you've registered with an email address you cannot access then change the Community profile settings email to an alternate and please verify that.

 

Are you a TalkTalk broadband customer with access to MyAccount?  Or are you talking about the email you use to login to MyAccount?  If it's the login to MyAccount you wish to recover then Click here and use the telephone and account details.

 

If it's just a lost password for an email have you previously set up Password Recovery for the email address? You could use the Reset your Password option.

 

Or if you're a TalkTalk broadband customer or recent customer you can change your email password in MyAccount > My Services > Webmail - Manage Webmail if the email is listed as one of the 5 email addresses. If there's an empty space in the list, you may be able to add an email address with the Manage Existing Emails option.

 

 

 Gondola - Community contributor

To appreciate my help . . . If I offered a solution Best Answer

Emilyandersen
Chatterbox

where is this link?

emily andersen
Emilyandersen
Chatterbox

Where us this? clicking on the verification link in the community-notification email. If you've registered with an email address you cannot access then change the Community profile settings email to an alternate and please verify that.

emily andersen
Gondola
Community Star

Emily

 

  • Click on your Avatar image top centre of this page
  • Click on My Settings
  • Scroll down a bit
  • Change the registration email to an email address that you can use
  • Reverify
  • Find the email sent from community-notifications
  • Click the link to verify
  • Then your posts will be visible

 

 

 Gondola - Community contributor

To appreciate my help . . . If I offered a solution Best Answer

Gondola
Community Star

...now you've fully verified your Community membership.

 

So, are you a TalkTalk broadband customer?

Is the 'lost email' to do with logging in to your MyAccount?

Or is it just not being able to access an email account?

 Gondola - Community contributor

To appreciate my help . . . If I offered a solution Best Answer

Emilyandersen
Chatterbox

Now I am able to access my account! I have no idea why?

emily andersen
Gondola
Community Star

Hi Emily

 

Gondola Community Magician at your service! 

 

You know where we are now should any issues arise in the future. Pleased that you're back in action.

 Gondola - Community contributor

To appreciate my help . . . If I offered a solution Best Answer

Emilyandersen
Chatterbox

thanks

emily andersen