Lost email account and awful advice from talk talk online chat and phone

[Emilyandersen]

I have lost my email address and no one at talk talk can help. How do I sign into the personal area to give my details it will not accept my name and password?

[Gondola]

Hi @Emilyandersen

You'll need to verify your Community membership so here's a note:

Moderator Note: Emily - To see your posts, please verify your Community Membership by clicking on the verification link in the community-notification email. If you've registered with an email address you cannot access then change the Community profile settings email to an alternate and please verify that.

Are you a TalkTalk broadband customer with access to MyAccount?  Or are you talking about the email you use to login to MyAccount?  If it's the login to MyAccount you wish to recover then Click here and use the telephone and account details.

If it's just a lost password for an email have you previously set up Password Recovery for the email address? You could use the Reset your Password option.

Or if you're a TalkTalk broadband customer or recent customer you can change your email password in MyAccount > My Services > Webmail - Manage Webmail if the email is listed as one of the 5 email addresses. If there's an empty space in the list, you may be able to add an email address with the Manage Existing Emails option.

[Emilyandersen]

where is this link?

[Emilyandersen]

Where us this? clicking on the verification link in the community-notification email. If you've registered with an email address you cannot access then change the Community profile settings email to an alternate and please verify that.

[Gondola]

Emily

• Click on your Avatar image top centre of this page
• Click on My Settings
• Scroll down a bit
• Change the registration email to an email address that you can use
• Reverify
• Find the email sent from community-notifications
• Click the link to verify
• Then your posts will be visible

[Gondola]

...now you've fully verified your Community membership.

So, are you a TalkTalk broadband customer?

Is the 'lost email' to do with logging in to your MyAccount?

Or is it just not being able to access an email account?

[Emilyandersen]

Now I am able to access my account! I have no idea why?

[Gondola]

Hi Emily

Gondola ^{Community Magician} at your service! 

You know where we are now should any issues arise in the future. Pleased that you're back in action.

[Emilyandersen]

thanks