Showing results for 
would you rather see results for 
Did you mean: 
Need help?

Lost email addresses

First Timer

Same here,alternate address is listed in account but is not functioning, if trying password reset within alias account it resets the main account password.  Bunch of numpties to not test system before 'upgrade (downgrade in usability)'.  Called help desk to be told  their systems are down and they'll call back in 30 mins - 40 mins ago...

Got a techy with me to fix this and its costing money - pull your finger out!!

Community Star

Hi @gillian_saville49 


Let us know the outcome of the Tech Support testing and their resolution proposal.


Are you a current TalkTalk broadband customer with access to MyAccount?  Is the main email address shown in MyAccount and do you use that as the MyAccount sign in?


As I read it you have a mailbox on the TalkTalk Mail platform.  That mailbox is assigned the email address of the main email account. You also have mail aliases attached to that main email account and email sent to the alias addresses is designed to appear in the Inbox of the main email account.


If that isn't the situation then please say what your mailbox domain is - the bit after the @ in the email address. For example  And then the format of the alias, for example, the main email address is and the alias is


And then what it is you wish to achieve. NB don't post any full email addresses.

 Gondola - Volunteer 2017-2020

To appreciate my help . . . If I offered a solution Best Answer

Community Team - TT Staff

Hi gillian_saville49, please start your own thread so that I can get you the help you need. 

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.