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Manage e-mail - Functions not available?

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5 REPLIES 5
Highlighted
First Timer

Hello,

I keep receiving the above error message in the title subject for months and it hasn't been fixed. I have been in contact with customer support and they said that engineers were fixing the problem and should have been resolved in a few hours... It is now over 3 weeks and I still have the same problem.

 

Any light to be shed on what the problem is?

 

Thanks

Highlighted
Community Star

Hi @TalkTa1k 

 

The 'Functions not available' error is the subject of an ongoing investigation and fix.  Enjoy Christmas and try again in your MyAccount from the second week of the New Year. We're already into the Christmas Change Freeze which means that it's unlikely that any significant changes will be made until next year to the MyAccount software unless it's a service impacting problem. 

 

Please do a quick check that your Community Profile includes in Personal Information (Click here) your name, current TalkTalk landline 'phone number and an alternate number (mobile recommended) and address with postcode (location). Then scroll down to Private notes to add email address(es) with any relevant other notes and finally save changes. TalkTalk's Community Team OCE will then locate your registered TalkTalk details.

 

Your talktalk managed email address(es) will be safeguarded until such time as you can add them to your MyAccount.

 Gondola - Volunteer 2017-2020

To appreciate my help . . . If I offered a solution Best Answer

Highlighted
Community Team - TT Staff

Hi TalkTa1k, I've added your name and email address to the list of those affected by this issue. Hopefully, you won't have too long to wait for this to be fixed. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Highlighted
First Timer

Hi @OCE_Ady@Gondola.

I'm still having the same issue with the mail box and its been a couple of months since the issue was due to be fixed. Is there any update on the issue regarding why I can not create nor add existing talk talk emails to my account?

 

Thanks

Highlighted
Community Star

Hi TalkTa1k 

 

I've alerted the TalkTalk OCE team that the 'Functions not available' issue hasn't been fixed for your MyAccount and that you're still not able to manage your My Mailboxes.

 

I'm sure the team know what to do and just a bit surprised they've missed your fault ticket and the ticketing process doesn't flag this up.

 Gondola - Volunteer 2017-2020

To appreciate my help . . . If I offered a solution Best Answer

Highlighted
Community Team - TT Staff

HI TalkTa1k, I'm afraid the incident is still ongoing. We can add the emails you want adding though. I've sent you a personal message to obtain the necessary information. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.