Hi PMT65, I'm sorry that you were mislead no one can make a promise of a fix with an issue like this one. I've been chasing this daily with the incidents team in an effort to get customers an expected fix time. I've not yet had an answer to my questions.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.