Hi Hughmoz, as you're being dealt with by the CEO team we risk duplication. They take priority, I'm sure they'll help you with your questions. I'm looped in on the email chain so if there's any need for my input I'll add it.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.