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My email account has been hacked

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2 REPLIES 2
RodBaker
First Timer

Hi everyone, hopefully someone can help. It appears that my email account has been hacked. I've been on to the reset your password screen and the recovery email address has been amended to a @bk.ru address, which I assume is a Russian email address. The mobile number ends in the same 3 digits as mine, but I suspect that the hacker has amended the mobile number - I've tried to get a reset code 3 times and none have arrived. Any ideas?

Divsec
Community Star

Hi @RodBaker your post has been flagged for assistance and you should hear back soon.

 

In the meantime please check your community profile and add your landline phone number which is used to identify your account. Click avatar top right corner then settings, then wizard. Please don't post personal details here for security reasons

I don't work here and all my opinions are my own.
OCE_Ady
Community Team - TT Staff

Hi RodBaker, I can help you get the password reset details changed. I've sent you a personal message to get more information. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.