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New mail platform

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Kay Wilson
First Timer

I have a legacy "f2s" email account and have been switched onto the new SSL mail with no warning or help as to how to use it. I can no longer see the size of my messages or seemingly, purge the messages which I delete. Consequently they are sitting in Trash while my mailboxes are over quota and I am not receiving mail.. I am unable to contact support as all routes require a Talk Talk phone number (which I don't have) or an account number which has vanished in the mists of time. Can anyone help me or give me a number I can use to speak to a real person?

Gondola
Community Star
Solution

Hi Kay

 

The f2s domain comes under the umbrella of TalkTalk Business (TTB). Please get in touch with TalkTalk Business Support. You can LiveChat or call on 0800 083 3003 - Mon-Sun 8am-6pm or email customerservices@talktalkbusiness.co.uk.

 

TTB should have a record of the registered user details for the f2s email address to match to your personal details that you'll need to provide to them when requested.

 

To manage f2s accounts you should find this link helpful: https://vwm.overssl.net/admin/

To access the f2s mailbox via webmail this is the link: https://mail.overssl.net/

 

Let us know how you get on.

 Gondola - Community contributor

To appreciate my help . . . If I offered a solution Best Answer

Community Team

Hi Kay, Gondola's advice is spot on as always. Please let us know how you get on.