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Need help?

No outgoing email

First Timer

I was with Tesco, but when they closed their ISP service I was automatically transferred to TalkTalk. I'm still using the Tesco router. Everything was fine until about May 23 when I tried to send an email and my sender's address was rejected, saying authentication was required. I hadn't touched any settings and incoming email is still OK. 

My impaired hearing rules out the telephone and three snailmails to TalkTalk haven't produced a solution.

I would be really grateful if anybody could please put me back in touch with the world ! 

My computer is a MacBook Air with OS X version 10.9.5 Mountain Lion.

Community Team - TT Staff

Hi normanc, do you have any problems with websites? Are you using TalkTalk webmails or using a mail client? 



Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.