I'm not receiving automated password reset emails from Amazon. I've tried several times and also spoken with Amazon support who have even tried to send it manually but it still doesn't arrive.
I can receive emails from other people and companies fine, so it's really weird.
Thanks in advance for any help you can provide.
The previous cases investigated showed that the customer email account had been compromised and the hacker had set up a filter rule to divert Amazon password resets so that the customer was unable to reset their Amazon password.
Let us know what you find.
Make sure you Update your reset details via the Main Settings menu. And change your mailbox password to lock out the hacker.
I did think to check my auto-forward and filter settings but both were disabled. But I did reset my password anyway.
Just to be sure I've checked again and they are still both disabled.
Any other suggestions gratefully received.
We are not receiving Amazon emails either to one of our TalkTalk email addresses. Amazon says the problem must lie with TalkTalk as the messages are going out: TalkTalk must have blocked Amazon emails from reaching our account. We've looked in the account settings on the web mail page and auto-forward is disabled. However, we can't find any filter setting, it's just not listed. Any advice? Thank you very much,
I've just asked Amazon to change my login email address and I've received to my talktalk mailbox a one-time-password (OTP) to authenticate my talktalk.net email address. Entered the OTP and the mailbox is now verified with Amazon.
So, I think that proves there's no network blocking of mail messages from Amazon.co.uk.
And I see that you've now found a Filter rule. Presumably not set by you.
So, you must now consider your mailbox is compromised and must change your password as a matter of urgency. Before you do so, scan your devices for viruses and malware to give you confidence that no passwords are being captured.
Great that you've changed the mailbox password to lock out the hacker. If you do figure out how the mailbox password was discovered it would be good to know.
There are survey phishing scams out there and easy to get hooked. Have a think about where you may have inadvertently entered your email address and password or if you use any other online site using the email address.
Any known data breach may be listed at www.haveibeenpwned.com so if you find anything there please let us know.