Hi @Liesl
The normal issue is a rejection of the mail message by the receiving server. But that rejection could be for a number of reasons.
I'd appreciate sight of the full error message as that will have error codes to indicate what the fault is.
If the email address or addresses are included in the error message then just obscure the first part of those addresses before posting here.
Hi Liesl
The error indicates a failure to accept the incoming mail
- a wrong email address
either the mail address being used in either the To: or CC: fields - a mailbox being locked, either permanently or during maintenance
- the mailbox being full or near to full
Out of those you'll have a better idea as you can see the email addresses and see the mailbox quota (amount used and total amount available)
And you'll know if the mailbox is sending and receiving ok.
Hi Liesl
Ah, what sort of password problems?
If the system detects suspicious activity like a sign in from different geographic locations it can lock the mailbox for security and that will mean your mailbox is unavailable temporarily.
It might be wise to change and upgrade your mailbox password. A new ultra-strong and unique password to make sure only you have control of your mailbox.
What do you think? Is that a strategic plan?
Do you need help to change the password?
When you do sign in via Webmail you have the ability to set up Reset details for a self-help password change. Update your reset details is an option on the main menu.
Hi Liesl
Password Reset details have been set up for the email address so that an alternate email and or mobile number can receive a password reset. Please use the Forgotten your Password? journey.
The alternates shown (Options 2 and 3) you'll recognise from the hints so just select one to reset the password. Pick up the 6 digit code from your mobile or the link from your alternate email and follow the instructions.
