I have been upgraded and can see emails after 20:20 last night on my client devices but none since. The email telling me I had been upgraded and subsequent emails are on the new platform visible if logged in to web mail but not coming through to any client.
Nothing changed at my end vis a vis ports etc. Any thoughts anyone
Solved! Jump to the Best Answer.
Just to summarise your experience:
It seems the account is “split” between the new platform and the old one so I can’t receive into my client account on iOS or pc devices but can send. I can receive into the new on line platform but can’t send from it - I can use the new platform to send to my pipex email and see it on the platform but a test message to an external account did not arrive
Thanks for confirming that sending is working from the upgraded TalkTalk webmail.
Onto the receiving of email in an email client - another member has just popped in to say that changing the incoming server host name in the email client settings has worked to collect email for him.
The change made was for the incoming server name
No promises but if you're willing to make that change it may well work to collect your mail.
Do let us know if that's an effective workaround.
Hi thanks that seems to work change from pop.dial.pipex.com to pop.talktalk.net. Any reason why?
I have another problem my wife’s account seems to be stuck between the move. Receiving has stopped but when she logs into the new platform she is redirected to the old platform so can’t see mails to the account since the beginning of the move
Once onto the TalkTalk Mail platform then the TalkTalk servers will receive for and are permitted senders for sending mail for any domain active on the TalkTalk Mail platform.
Your wife's email address, as you say, may be part way through migration or the sign in authentication is awaiting the addition of her credential so see what tomorrow brings.
She is signing in with the primary email address not an alias for a primary address? Only the primary address will be recognised as having a mailbox on the TalkTalk Mail platform.
Calls to Customer Services on 0345 172 0088 are free from your TalkTalk 'phone with Technical Support available every day.
TalkTalk support via LiveChat is here: Our LiveChat team. Wait for the button to appear - Blue button for Chat now; Purple button when LiveChat is busy; Grey or no button when LiveChat is offline.