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Old tiscali email account login problems

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2 REPLIES 2
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First Timer

Hi

 

I've had an old Tiscali email account for years which I have used daily .I check it daily up until Saturday, when I started to get an invalid user name or password error message when trying to retrieve mail. I know the password is correct as it is saved on my phone,ipad and I have never changed it . I have no access to change my password as I need to log on to do it would appear this is quite a regular occurrence from various help topics on here.

Look forward to hearing from you so i can get this matter fixed.

 

Wilma

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Community Star

Hi @Wilma3

 

First a note about your Community membership:

Moderator Note: To see your post, please verify your Community Membership by clicking on the verification link in the community-notification email. If you've registered with an email address you cannot access then change the Community profile settings email to an alternate and please verify that.

 

The email system may have detected a weak password* or compromised email account and changed the password or locked the account for the security of customers.

 

Have you previously set up Password Recovery for the email address? You could use the Reset your Password option. Or if you're a TalkTalk broadband customer or recent customer you can change your email password in MyAccount > My Services > Webmail - Manage Webmail if the email is listed there.

 

If not, just double check that you've added to your Community Profile, Personal Information (Click here) all of the following in the Private Notes area at the bottom of the page:

 

Email address affected.

Your Full Name.

Date of Birth.

Phone number linked to the Tiscali email address when first registered.

Full postal address linked to the Tiscali email address when first registered.

 

Include your mobile contact number and times to call - daytimes when you'll be there in person to receive the password and speak to the email team (for your security they won't leave a message with the password and there's no number to call them). Don't forget to save changes.

 

The personal information is used to verify the details recorded for the owner of the email address.

 

This topic has been escalated to the TalkTalk Community support team and the email expert will respond to you right here to help you with account or password recovery.


* The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) comes into force on 25 May 2018. The GDPR is a regulation intended to strengthen data protection for all individuals within the European Union (EU). Password strength is crucially important in order to help secure and protect personal data.

 

 Gondola - Volunteer 2017-2020

To appreciate my help . . . If I offered a solution Best Answer

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Community Team

Hi Wilma, I'm sorry to be a pain, but I need all the details that are in the list in Gondola's post. Once you've added them please post back to let me know.