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Onetel email compromised. Urgently need new password please.

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8 REPLIES 8
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Popular Poster

Hi. Please can I get a new very secure password urgently. Think my email is compromised as my Microsoft and other accounts that use it have recently been hacked. 

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Community Star

Hi @BobMass 

 

Just acknowledging your request and confirming it's escalated to the TalkTalk Community Team to authorise a password change for you.

 

Please do a quick check that your Community Profile includes in Personal Information (Click here) your name, current landline 'phone number and an alternate number (mobile recommended) and address with postcode (location). Then scroll down to Private notes to add the onetel email address with any relevant other notes and finally save changes.

 

TalkTalk will need to verify you are the registered mail user. You'll get an initial response from a TalkTalk (TT Staff) team member here.

 

You'll then receive via Community Personal Messaging (the envelope icon by your avatar top right of this page when signed in to Community), a data verification request prior to authorising the password change.

 

You'll then get a call on your mobile and a team member will run a security check and give you the new password.

 Gondola - Volunteer 2017-2020

To appreciate my help . . . If I offered a solution Best Answer

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Popular Poster

Thank you so much for the prompt reply and service.  It has been very stressful being hacked.

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Popular Poster

Hi Gondola.  Sorry to bother you again.  Any news on my password change please?

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Community Star

Hi Bob

 

I don't have any visibility of the TalkTalk Staff workflow or who's been allocated this thread so all I can say is:

 

 Gondola - Volunteer 2017-2020

To appreciate my help . . . If I offered a solution Best Answer

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Popular Poster

Ok thanks Gondola for the prompt reply.  How long, in your experience, should it take please? When should I enquire again please?  It's urgent I get it secured! I appreciate your help and know it's a difficult time for everybody.

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Community Star

Hi Bob

 

The onetel admin, in normal times, would set a new password in the week after a password change has been authorised by TalkTalk. But in this 'new normal', although I've escalated as a security issue, I still have no way of telling when the job will be done.

 

I'm just hoping that TalkTalk will get on with upgrading these legacy mailboxes to the TalkTalk Mail platform so everyone can set their own Reset details and have a self-help password change / reset options available.

 Gondola - Volunteer 2017-2020

To appreciate my help . . . If I offered a solution Best Answer

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Popular Poster

Thank you. I understand.

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Community Manager - TT Staff

Hey Bob, 

 

Have sent you a private message, could you read and reply please.

 

thanks 

Stephen, Community Manager


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