Tried to access PIPEX MAIL from about 0600Hrs this morning (15/11/19) and failed with connection issue on both POP and SMTP Servers.
Tried again at 0720Hrs with same result, also attempted to check on iPhone via the mobile network, but again the same failures.
Finally attempted to use Webmail but got the following, so it really looks as though the whole PIPEX MAIL system has CRASHED.
Would it be possible for an OCE to request that this is investigated as a matter of urgency.
Hi all, the incidents team are aware of the issue and the engineers are working to get you back up and running. You can track progress on the service status dashboard.
If you have any questions as always just ask and I'll do my best to answer them.
The message on the dasboard refers to Onetell email addresses. I have two legacy homecall addresses and and both fail using my email client and webmail. I eagerly await the conspiracy theories relating to current politics. (Joking of course).
Hi DannyT, you can keep up to date on the progress of the issue via the service status dashboard.
Hi KannyKen, the incident notice does include both the Onetel and Pipex incidents.
We'll update the dashboard as we get more information.
We're aware of some customers who are unable to login to their Onetel email address, they will see the error message A Fatal Error Has Occurred. Reports are also coming in that customers using Pipex are unable to send and receive emails.
Latest Update 10:20 am 15th November - Our engineers are investigating this as a priority and we will provide updates here. We would like to apologise for any inconvenience this may be causing.
Pipex Servers appear to be back up and running again, just came in and got mail successfully with no server connection errors, that was about 1145Hrs (on both iMac and iDevices).
Can’t say if that’s so for Onetell/Homecall users and haven’t checked Webmail yet, but Pipex definitely looks as though things are moving again.
Thanks as always for chasing.
I think you will find the initial problem that took both Pop and Smtp Servers off line together with Webmail has been sorted, but the Pop Server appears to be back to it's old tricks of intermittent working.
I've been using mail all afternoon and have experienced at least three occasions when it just wouldn't download any messages, tried half hour later and it did.
Just see how it goes over the next 24 hours.