Pipex - Emails Not Sending

[pbar100]

It is still faulty I'm afraid.

It is back to the original problem now, where I am getting this message -

Maximum Retry Queue Age Reached

[OCE_Ady]

I've sent a chaser for you to get an update for you. 

[pbar100]

It may be beneficial if you jumped on this thread, TalkTalk have been having major Pipex mail issues again unfortunately -

https://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Emails-Not-Sending/m-p/2368721#M115450

[pbar100]

Just had another bounce back, same kind of message -

Delivery to the following recipients was aborted after 13.9 hour(s):

Reason: The following message to **** was undeliverable.The reason for the problem: Maximum Retry Queue Age Reached

[OCE_Ady]

I'm still waiting for an update on the ticket following the chase I put on it yesterday. Hopefully, this will be sorted soon. 

[pbar100]

Thank you, I keep testing it but it is still not working.

I dread to think how many users have sent out important mails using Webmail and how unaware they are that they will not be read.

[OCE_Ady]

The ticket has been escalated by a manager now so we should hear today. 

[pbar100]

That's good news, thank you.

[OCE_Ady]

You're welcome. 

[pbar100]

What did they say about this fault yesterday please Ady?

[OCE_Ady]

I've heard nothing yet. I've asked for updates from the team this morning. I'll post back as soon as I hear anything. 

[pbar100]

Okey doke, thank you.

[OCE_Ady]

We're still chasing this. There have been no updates and my colleague has confirmed that we're chasing constantly. 

[pbar100]

Thanks, it sort of started working except for those being sent to Sky addresses.

But now it seems that non are being sent at all again.

[OCE_Ady]

I'll keep chasing it up.

[pbar100]

Appreciated, thank you.

[OCE_Ady]

You're welcome.

[pbar100]

It isn't unusual for these issues to take weeks or months for TalkTalk to sort out unfortunately.

[pbar100]

Have they said anything then Ady please?

I seem to be able to send to 'most' addresses although they can take an hour or two to receive. Sky emails are still not arriving.

[pbar100]

Has any progress be made on this fault please.

As I use different computers at different locations Webmail is a very important tool for me, as I'm sure it is for many others.

But only when it works.