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Pipex - Emails Not Sending

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stevesurrey
Super Duper Contributor

Hotmail has certainly been a constant problem and not seen any improvement in that destination yet.

pbar100
Super Duper Contributor

Thanks for your input Steve.

 

I'm hoping that @OCE_Ady  will be able to offer an update for us.

pbar100
Super Duper Contributor

Any members of support staff able to update us on this fault please?

stevesurrey
Super Duper Contributor

My email testing results for Wednesday are:-

Gmail - delivered promptly to Inbox (hopefully this is now fixed for me at least)

Hotmail - delivered as spam

Yahoo - delivered promptly to Inbox, for the first time since this problem arose (a fluke ???).

 

4 weeks after the 'fix' I have yet to see any change whatsoever in the way Hotmail treats messages from Pipex..

 

@OCE_Ady I believe we are long overdue for an update on this longstanding problem.

CrazyOtto
Participant
This is utterly ridiculous. It's been going on for months. I've just sent yet another test message from Pipex to my Yahoo account, and yet again it went into bulk mail. I'm certain that the Pipex domain is simply deliberately being allowed to die by neglect.
stevesurrey
Super Duper Contributor

I'm starting to feel like this thread is a one-way street. We, TalkTalk's paying customers, are doing all the testing and providing feedback but we are no longer getting any updates on what actions TalkTalk are taking to resolve this longstanding problem.

glassman999
Team Player

G mail working okay. Emails sent to AOL just disappear with no errors flagged , no delivery failures, and not gone to spam.

 

this is hugely frustrating, it seems like months we have dsl.pipex sen issues

stevesurrey
Super Duper Contributor

@OCE_Ady I believe its something like 10 days since you gave us any meaningful comment on what TT are still doing to resolve this so we are long overdue for an update on this longstanding problem.

 

If, as @Muddymedic suggested, you are not allowed to do so perhaps you could tell us that instead ?

pbar100
Super Duper Contributor

The lack of input from the support staff will be through embarrassment I should think, that's all.

klangham
Team Player

Gmail mainly go ok

Hotmail go to junk

Aol did go for a while but now have bounced back retry exceeded!

Bt don't arrive or bounce back!

 

No real improvement in 3 months

 

My complaint has been excalated but they don't know when it will be resolved!

pbar100
Super Duper Contributor

Kudos for getting it escalated. At least it is something, it is all this nothingness which is the most frustrating thing.

stevesurrey
Super Duper Contributor

No idea if its worth posting in this thread as the OCE's seem to be ignoring it.

 

This morning got bounce back messages in respect of emails sent to Yahoo & AOL (non delivery after 13.9hrs) Hotmail message still go to Spam as well.

This means after 2.5 months of this problem I am back to square one.

I dont have the words to use in an open forum to describe how utterly ridiculous this all is.

 

Any comment @OCE_Ady ?

stevesurrey
Super Duper Contributor

So no response yet again. This is becoming all too predictable. In another thread in this section one member said he got some helpful response after emailing charles dunstone (Executive Chaiman @ TT). Perhaps thats the route we should take too.

stevesurrey
Super Duper Contributor

I guess this thread is closed as the OCEs are ignoring it.

stevesurrey
Super Duper Contributor

@Muddymedic are you making any headway with your formal complaint ?

klangham
Team Player
I get a weekly phone call from a special team but just to tell me they are working on the problem! No end date in sight!
Muddymedic
Wizz Kid

Hi @stevesurrey Having had no response from TT (not even an acknowledgement of receipt) from emails dated 4th and 10th July, I raised a formal complaint to TTR on 23rd July.  Having had (you guessed it) no response/acknowledgement to that complaint, I phoned yesterday and spoke to a Complaints Manager.  She promised that this would be passed to a 'specialist team' (seems familiar @klangham ?), who would phone me today.  As yet, not a dickie-bird!

 

So, 'headway'....none!  Banging of head against my desk in frustration....lots!  I will, of course, let you know if any of this changes (or even if someone at TT is able to answer any communications from their customers), but please don't hold your breath while waiting, or you'll do yourself a mischief.

 

Regards

pbar100
Super Duper Contributor

Just wondering, any updates on this long standing issue please? Looking at the other threads, it seems that the fault has simply been left, and we are all now left in limbo without a usable e-mail service, indefinitely.

 

I had a message from TalkTalk yesterday telling me that my contract is almost up and offering me a renewal. I shall talk to an advisor I think and explain the situation. It needs to be heavily discounted if I stay as the service I am receiving is below par.

 

Webmail is also being problematic again, which is commonplace I know.

 

The migration thing has been promised years ago and I think unlikely to ever happen. Why not just give us all a TalkTalk address and let the old non working Pipex ones fade away.

 

 

 

GregTingey
Chat Champion

ASK your advisor how to sue TT for "Sale of Goods ( & services) Act" failure - "Not of Merchantable Quality".

Also ask about publicity.

Pal353
Wizz Kid

Although I have transferred all important emails to gmail, I have still got my old dsl.pipex.com account and read all of the messages in this forum. If Ady and the other OCE's are no longer responding, and even the complaints procedure gets nowhere, surely it is time for TalkTalk to admit that Pipex is no longer supported and that the theoretical transfer to the new platform, first promised many months ago, is also postponed indefinitely.  

Pal353