That's understandable. And I don't really expect, or demand, 100%. I just want reasonable, perhaps 80% would do for me, the occasional fault, failed logins, all part and parcel of the tech world.
But I don't feel it is even close to that currently.
Our family has three Pipex emails, as we know we had a major fault earlier this year which was fixed. The Pipex email service has been working flawlessly for many months but just a few days ago it started failing. My daughter's account failed first but my wife & I were fine but tonight all three accounts are down. Can you please raise this again and apply the same fix we had some months ago 😉
Hi @RockandRoll You are wasting your time raising this, frankly. Tonight, I cannot log onto POP3, with the usual timeouts and error messages (including a new 'unknown' one) and Webmail is barely accessible and usable. I guess (from other responses from TT) that this is what we can expect until we are migrated to TT Mail, especially (it seems) in the evenings.
We have no date or even estimate of when migration will occur, so don't bother asking that either. We have been advised that this will only happen after trials and testing are complete. In my previous practice we were warned about the phenomenon of 'paralysis by analysis' in the decision-making process (indeed I teach that to students now). Given that TT have a year's experience of the new platform, and therefore its capabilities and shortcomings, these trials and tests could be a bit streamlined (I would suggest as a non-Techie in this area, but one who has managed some very complex technical projects in the past). I think some Pipex users (maybe many, perhaps most) would be content to share some of the risk involved, if it meant we had some access to a stable and reliable system sooner rather than later. Perhaps TT could canvass us as a community to find out?
I will now stand by for 'incoming' to tell me why this is not possible!
@RockandRoll The Pipex email service has been working flawlessly for many months
Actually, Pipex mail has been faulty for some time now, since May at least. A couple of fixes have been put in place but have not been successful.
It is very likely that mails sent from Pipex accounts over the last few weeks have not been received. Especially those being sent to Sky, BTinternet, Hotmail, Yahoo, Gmail accounts, and some generic company addresses also.
One thing to mention, two of my three accounts needed the Pipex password re-applied. After re-entering the passwords again all our family accounts are working fine again. But never seen any "server not found" error, I'm sure you have checked the account settings which if wrong would cause this error. Looks like the problem is not consistent across all accounts.