The authentication issue you're reporting is unlikely to be directly related to the homecall email issue reported on Service Status.
But just to clarify:
- Are the email addresses experiencing send authentication failures dsl.pipex.com or dial.pipex.com or Homecall.co.uk domain addresses?
- Are you a TalkTalk broadband customer and therefore connected direct to the TalkTalk network when sending emails from the Mac PC or Android mobile?
- Are you using SSL/TLS encryption? (doesn't apply to Homecall)
- Are you using Authentication by Password?
A screenshot of the outgoing server settings is always helpful (but image edit to obscure your email address before posting) and post here using the Photos icon (camera) above this reply area.
Hi secondhandJMK
The diagnosis of the root cause of many authentication issues is often helped by sight of the settings in the user's email client software as well as the full error message.
OCE_Ady is TalkTalk's email expert and has much more knowledge than me of the error messages issued by the servers and what to look for. Ady is suggesting that the server has detected multiple authentication attempts and has therefore denied further access. The error code 5.7.0 indicates a permanent security status failure.
If you're only checking the email once a day I think there's a useful heads-up in Ady's message that if you are using a secure encrypted email connection with network authentication then someone else may be connecting to your email account and causing the denial of service.
The most effective fix is to check your devices are clear of viruses and malware and then secure your email accounts with password changes.
Ahh I see. OK. It's doing it again today so not totally fixed.
I've hopefully attached a screen shot of my settings. When I first went to the them though the "automatically manage connection settings" box was ticked and I couldn't see the port, authentication settings etc. I've unticked that and taken a screen shot.
How do i go about changing my passwords on the accounts?
Thanks again
EDIT: I've found a post saying you need some specific information in my private notes section - I think I've done this, let me know if you need anything else. Thanks
Hi secondhandJMK
The outgoing mail server settings are good, although offline. Nice to see the automatically manage unticked for the incoming mail server and to see the Advanced POP settings.
OCE_Ady will manage the password change for you. Just put the two pipex email addresses in your Community profile, Private notes at the bottom of the personal information page. Save changes after adding. Ady will Private Message you to verify some personal data to identify you as the registered user of the Pipex email accounts.
Hi there
I had a call today and passwords have been changed on my Mac in the Mail Preferences etc, but it hasn't worked - unless it takes a while? I still can't send emails from either address - I do receive emails. One is an alias from the same account.
On setting up I get an error for Outgoing stating "Unable to Verify account name or password" on the Mac and on my phone it states "cannot connect to server (3014)"
Here's my settings and error I get on the Mac, black bits obscuring our names
Hi secondhandJMK
The incoming mail server (POP) should have the port number 995. Other than that the settings look good.
The SMTP server list probably needs editing to remove unwanted entries with old passwords.
Hi secondhandJMK
In Apple Mail have you changed anything else such as removing the redundant SMTP server entries that had the old password(s)?
I wouldn't know why webmail doesn't appear to work. If the email address and new password signs you in to the account then you should be able to send from and receive email into that mailbox.
Hi secondhandJMK
The rate limiting is obviously still in place. Try switching off the router for 30 minutes to see if a new IP address is allocated to your connection.
I don't think we asked before - when using Mail is that direct to the TalkTalk broadband network or is your connection to another network?
