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Please help with how to change Onetel mail password change

First Timer

My Onetel mail account has been hacked, so I really need to change my password.  How do I do this?

Community Star

Hi @pammyt 


Just acknowledging your request and confirming it's escalated to the TalkTalk Community Team to authorise a password change for you.  There is no customer password change option via the mailzone dashboard.


Please do a quick check that your Community Profile includes in Personal Information (Click here) your name, current landline 'phone number and an alternate number (mobile recommended) and address with postcode (location). Then scroll down to Private notes to add the onetel email address with any relevant other notes and finally save changes.


TalkTalk will need to verify you are the registered mail user. You'll get an initial response from a TalkTalk (TT Staff) team member here.


You'll then receive via Community Personal Messaging (the envelope icon by your avatar top right of this page when signed in to Community), a data verification request prior to authorising the password change.


You'll then get a call on your mobile and a team member will run a security check and give you the new password.

 Gondola - Volunteer 2017-2020

To appreciate my help . . . If I offered a solution Best Answer

Community Manager - TT Staff

Hey Pammy


We can help with that, ive sent you a private message if you could reply to that we'll get this sorted for you. 


Stephen, Community Manager

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