I have a new laptop and am having issues setting up my tiscali email, it is possible that it might be the password.
I have used windows livemail on m old laptop (and still have access) the new one I want to use Thunderbird. I have checked the POP and STMP settings and have applied those but when I try to test the new email client I get 'pop.tiscali.co.uk wuth user name *** (where that is the nickname of my email) failed'
I would prefer to find the password to check if this is the issue rather than reset it and risk locking myself out of the old laptop email.
Can someone please help.
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Have you previously signed in to your tiscali mailbox using a browser and the sign in to TalkTalk Mail? Have you saved the login for that sign in? Some browsers will automatically save the login and you can see the password.
Have you set up password recovery for your tiscali mailbox?
Password Reset details should have been set up for the email address so that an alternate email and or mobile number can receive a password reset.
Please do try the Forgotten your Password? option. If there's an alternate shown that you recognise from the hints, and have access to, then please reset the password. If there's only the one option of a reset sent to the mailbox itself that's no go for password recovery as that's just for routine password changes.
If you've successfully signed in to TalkTalk Mail (Webmail) using an email address and password then that email address and password combination is the one to use to set up Thunderbird.
Before doing anything else please check that the Reset details in the TalkTalk mailbox settings are correct and current.
When you do sign in via Webmail you have the ability to set up Reset details for a self-help password change. Update your reset details is an option on the main menu.
You can set your mobile 'phone and alternate email address as the Reset details and then you'll be sure you have extra options to carry out a password change via the Forgotten your Password journey. Make sure any future password is ultra-strong and unique to the mailbox.
So, staying with that email address and password combination, that you know is working, have you added the email address to your MyAccount?
Managing your email in My Account see the section 'Email not showing in your My Account'
The reason for asking is that mailboxes must be added to a customer MyAccount to ensure they have full access to both webmail and an email client like Thunderbird.
On the TalkTalk Mail platform each tiscali email address will have its own mailbox. Each mailbox will have its own unique ultra-strong password (unless you've chosen to use the same password - which is not wise).
Each mailbox will have its own Reset details. You can make these Reset details the same across all your email accounts if you wish.
So, the email address and password combination is the one to use when setting up email clients like Thunderbird with IMAP accounts for the tiscali email addresses. In the same way that each email address and password gets you into the online mailbox so in Thunderbird the email address and password is used to set up an email account that will access the very same mailbox that you see online.
Now, just diverting back to your MyAccount, My Mailboxes where you see the 5 tiscali mailboxes. Is there any yellow banner message below the list of mailboxes or does it look like the image I posted earlier?
If there no yellow banner message then you should be able to set up Thunderbird to access the mailboxes. So that will be the next thing to move onto.
Don't delete the mailboxes in your MyAccount as you'll lose the contents and not be able to recreate the email address. It's a permanent and non reversible deletion.
If you decide you don't want the mailboxes or email addresses ever again then you can use the MyAccount delete function and confirm the permanent deletion.1 That will then enable you to create new talktalk.net mailboxes.
If you don't know the passwords for some mailboxes and haven't set up password recovery then TalkTalk can set up new Reset details for you with an alternate email address and mobile phone number from you if you wish to keep the mailboxes in use. I assume they have been used and are not already deleted through non use? Check to see if mailboxes are on the active database and are valid by entering the email address at mailtester.com.
Let me know what you'd like to do. I can request TalkTalk to set up Reset details for any active mailbox. May take a while because of limited support but it's an option.
1. Mailboxes will need to be removed from MyAccount by TalkTalk if any mailbox has been deleted by the system through non-use.
That's marvellous. I'm thrilled to know it's all going well.
As luck would have it I've just helped Stuart to move contacts from Windows Live Mail to TalkTalk Mail and he reports all has gone well. So, here are the details to save you some more time.
To Export contacts from Windows Live Mail
To import to the TalkTalk Address Book Contacts folder: