I have 3 “tiscali.co.uk” e- mail addresses two work in Microsoft outlook one does not and I can’t change the password on it from my talktalk account it tells me to try again later, but I can change the other two All are on a pop3 account.
In outlook it says server has rejected it because of wrong address or password, I have tried all sorts of repairs and resets even deleted the account and reinstalled it, still no joy.
if I download my mail on my I-pad then All three accounts work OK but on the iPad they are downloaded on a imap account.
All three accounts have worked perfectly for years downloading either on ipad or on PC using outlook waiting for talktalk technician to ring me ( have had problem for 3-4 weeks but have been away on holiday for 10 days so not all talktalk time problem)
You've done some great troubleshooting so far and confirmed for me that:
a) there's still an issue with MyAccount and the Change Password function and
b) that the main problem is with a corrupt password or settings in Outlook
The mailboxes and their passwords, as used on the iPad, are clearly good for all 3 email addresses. It's the same mailbox and password whether you use POP3 or IMAP communication to and from the mail server.
To take the troubleshooting a stage further, I'd like you to sign in to TalkTalk Mail and ensure you can sign in to the mailbox and send a message to the same mailbox to check that both send and receive are working.
Then I'd like you to check your Reset details are set up.
The Reset details will then enable you to get the password reset either via an SMS text to a mobile 'phone or an emailed link sent to an alternate email address. The alternate email address journey is the recommended password reset route.
Then I'd suggest that you remove the email account from Outlook and set it up afresh using these IMAP settings:
The secure Tiscali email settings you need are:
|Account Type||IMAP (recommended)|
|Login / Usernameemail@example.com|
|Incoming mail server||imap.tiscali.co.uk|
|Outgoing mail server||smtp.tiscali.co.uk|
NB Do not use SPA (Secure Password Authentication).
Let us know that you've got all 3 mailboxes working or if not where you're now at.
many thanks for your reply and suggestions I am using Microsoft 2010 (Outlook) I had thought about deleting all e-mails and changing them to imap but not sure imap will work in outlook 2010 so didn’t want to try it in case I ended up with NO emails working, not sure outlook will except imap accounts, I have used the auto repair option in outlook, reinserted the password and names and still will not work.
I do understand whether it’s a pop3 or imap the passwords and server are the same that’s what confuses me!
I am willing to try your suggestions but what if I just change the mail that’s not working (can you have a pop3 and imap running together in outlook? ) at least that way I’ve still got two accounts working.
All the accounts on my iPad are imap as it does not support pop3 and all 3 work correctly.
Outlook 2010 does support IMAP.
It is possible to use a client set up for POP3 and a client set up for IMAP on the same mailbox. In that scenario it would be usual for the POP3 client not to delete messages on the server.
Sorry about the delay in answering back
A tech guy from Talktalk spoke to me Sept 27 gave me some instructions how to reset my password and said he would ring back Tuesday oct 1
I tried to reset but just could not get it working no matter what i did, Tech guy phoned as promised and talked me through the whole process of resetting the password it now is working perfectly, many thanks to Talktalk technical for a perfect result and helping every step of the way and making sure it was working correctly before ringing off, again many thanks to all.
When i reset the email address it logged on as a imap address (Working OK) i have changed it to Pop 3 and it is still working OK so very happy Bunny (The Boss SHMBO is also happy as her mail is working again)
Yes totally agree with you Gondola there certainly are some very good chaps in talktalk we shouldn’t judge everyone the same just because of a previous bad experience.
looking forward to having cooked meals again !!