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Problems with Onetel mail.

Community Team - TT Staff

Hi, if you're having problems with your mail client failing to login to your Onetel mail. 


It's important to check that your username is your full email address not just the bit before or but include everything. To be clear your username should be or 

your username isn't just name. 


The correct port settings for now are:

Incoming IMAP  server host name is and  port 143

Incoming POP  server host name is and  port 110 


Outgoing mail use and port 25


No encryption is the correct setting for this domain so if using TLS or SSL those settings need to be removed.


If you don't have the settings as above you'll have problems collecting your mail. 








Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.