Showing results for 
Show  only  | would you rather see results for 
Did you mean: 
Need help?

Re: Onetel webmail

Popular Poster

Hello , please can you help. I have not been able to receive emails and sent via my webmail since 24/4/2020. The error message is: 'mail server closed the connection   unexpectedly'. The last time it happens a few months back, the support team has to contact me to reset the password. Please advise/help. Many thanks.


Tay Design

Community Star

Hi @taydesign 


If the mailbox has been compromised and the system is detecting multiple logins then it will close the connection and access to the mailbox.


So, maybe another password change is the best action.


I'll request that from the TalkTalk team and ask the admins to check the mailbox logins and status.

 Gondola - Halloween ghoul guide

To avoid my red eyes . . . If I spooked a solution Best Answer

Popular Poster

Hello Gondola,


Many thanks for your prompt response and help on this which is most appreciated.


Yes, please can I have a password reset asap. Looking forward to receiving a call from your helpful colleagues soon with password and the Onetel webmail up and running again.   Many thanks.    


Community Manager - TT Staff

Hey Tay,


Could you please reply to the private message ive sent and we'll get this sorted for you. 



Stephen, Community Manager

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.