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Re: Onetel webmail

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3 REPLIES 3
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Popular Poster

Hello , please can you help. I have not been able to receive emails and sent via my onetel.com webmail since 24/4/2020. The error message is: 'mail server closed the connection   unexpectedly'. The last time it happens a few months back, the support team has to contact me to reset the password. Please advise/help. Many thanks.

 

Tay Design

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Community Star

Hi @taydesign 

 

If the mailbox has been compromised and the system is detecting multiple logins then it will close the connection and access to the mailbox.

 

So, maybe another password change is the best action.

 

I'll request that from the TalkTalk team and ask the admins to check the mailbox logins and status.

 Gondola - Volunteer 2017-2020

To appreciate my help . . . If I offered a solution Best Answer

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Popular Poster

Hello Gondola,

 

Many thanks for your prompt response and help on this which is most appreciated.

 

Yes, please can I have a password reset asap. Looking forward to receiving a call from your helpful colleagues soon with password and the Onetel webmail up and running again.   Many thanks.    

 

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Community Manager - TT Staff

Hey Tay,

 

Could you please reply to the private message ive sent and we'll get this sorted for you. 

 

thanks 

Stephen, Community Manager


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