I have the same problem as Rita for both my TalkTalk email and my partners.
I’ve looked and looked for the correct route to sort it but I can’t even find My Mailbox in My Account.
Have been trying to sort, including ringing TalkTalk for over two hours! Am ready to cry...
Please can you give me step by step instructions on what to do.
Thanks very much
The guide to managing your email in MyAccount (click here). The section is Email not showing in My Account. Click the down arrow to expand the section.
If you can't see your email address in My Account you can add it by following the steps below:
Note: If you experience an error message, let me know what that error message is. Your mailboxes may be active but associated with a former MyAccount and that'll need me to escalate to the TalkTalk team for attention.
Thanks very much.
At last I've been to spend some time reading your post and going on the computer to sort this out. I think I've done it! Your instructions were really clear and helpful.
This is the screen I got:
Due to COVID-19 we are currently unable to operate our contact centres. Wherever possible, please manage your services in MyAccount, check our Help and Guidance, or use our service centre for fastest fix on technical issues.
The mailbox has been added to your account. You can now change its password or delete it..
Manage TalkTalk Mail
Manage up to 5 TalkTalk mailboxes. You can create a new mailbox, add an existing mailbox to your account and update your passwords.
Mailboxes associated with your account are listed below. You can change their passwords or remove them.________________________________________xxxx@TALKTALK.NET
Create a mailboxAdd an existing TalkTalk mailbox
If you use a TalkTalk mailbox (@talktalk.net, @Tiscali.co.uk, @Lineone.net…) that’s not listed here, you can add it to this account and manage it on this page.
Add an existing mailbox
Obviously I had the correct first bit of email addresses in above.
Do I need to do anything more to prevent TalkTalk closing my emails or charging me as I haven't subscribed to TalkTalk Mail Plus?
Looking good to me. Two talktalk.net mailboxes added and a banner message when each was added.
And all the correct functionality is there so job well done.
You have safeguarded those mailboxes within your MyAccount. Relax and enjoy free TalkTalk Mail for as long as you're a TalkTalk Consumer broadband customer.