Well, that's normal for TalkTalk as, a support community is created when a company do not do their job properly and fail to have proper support. I have told them this for years.
If you have to phone them you are on the phone for 30-45 minutes talking to an agent who is looking at a screen. You cannot nowadays talk to the engineers on the ground who know how things work and thus spend your time going around in circles.
The staff are as helpful as they can be, but are reliant on scripts on screens.
I feel that TalkTalk have a post-war mentality and simply love Spam.
Like many large companies they have delusions of adequacy. 🙂
With all due respect this is codswallop. I know exactly what to do with spam and send each email to TalkTalk as email@example.com ,which is clearly stated in this topic's 1st post. The problem is that spam is easily identifiable and any filtering system should be able to sort these out as, they are blindingly obvious.
The problem is TalkTalk's approach to dealing with spam and their filtering mechanism which is deeply flawed. One of the other poster's in this topic stream "Can the spam' has given you clear details of how to deal with these spam items. It is TalkTalk that needs to buck its ideas up and not the long suffering customers who pay for the indifference that spam creates.
TalkTalk needs to up its game and be far more creative in dealing with spam.
Yesterday I had a email from a closed down hosting site the spammer had another account which they closed down for me.
This morning a new email from a new site so I have fired off a new email to them hoping to close that one down asap.
Now what came to me was the spammer addressed the emails as Greeting 1, Greeting two, name all struck through. I though I would target this so went to spam filter tested it got a ticket number from TT, great its working.
I received another email same as the above but not struck through, I went back to webmail raised a new rule tested it got a ticket number from TT, great it is working.
Then I received another email Greeting one, name, does this not seem strange that every time I go to block something it changes but has been static for ages and within a few hours.
If I simply look at the odds of throwing a dice to get three 5's, one chance in six multiplied by three, I get 1 chance in 216 and this is in a controlled environment e.g we only have six numbers.
So what are the chances in the big bad world that I do something and it is counteracted within hours, each time I move they move, I would say far greater than one in 216.
This seems as if the spammer has access to the spam filters, or is getting info from inside TT or actually is employed by TT.
We have seen how the telephone scam was a inside data leak.
I see TT have raised their heads peddling the same old, what I can't understand is that I heard that story over a year ago and we still have SPAM.
TT are hiding behind some defunct spam system which has been running for over a year and has plainly failed, so what is your back up plan beside getting your customers backs up.
I can say that ostrich mentality does not work, being proactive actually cuts down spam burning your head in the sand achieves nothing.
I am somewhat confused about talktalk policy on spam, we are told to do this and do that and spam will go away but we have been doing this for well over a year and nothing has changed.
Now the way I see that spam is being treated is like a fire out of control, TT are beating around the outside with their fire beaters trying to keep it under control.
So a spammer sends out hundreds of spam emails to TT customers and some might end up in the spam filter some get deleted therefore talktalk end up with hundreds of emails.
From this TT try to stem the flow or tell their customers we are stopping millions a day due to a TT hack, STOP RIGHT THERE.
Would it not be better to stop the spam at source, so one spammer stopped for a day would stop hundreds of spam emails BEING sent therefore you would not have to stop millions of spam emails a day because they never would have been sent in the first place.
Its the same old story someone has been talked into an expensive piece of software and its not working, so instead of saying its not working after more than a year and actively trying to stop it arriving they peddle the same old same old.
It would take a brave man in TT's IT department to stand up and say let's give this a go and see what a difference it can make at least for a month, but the customer is ALWAYS wrong even when he is right.
What you need is three stage verification where you sign on they ask for proof of identification, e.g. drivers licence, passport etc, you send that and they confirm the information is correct.
Now the only way you are going to get that is to put these hosting sites on the spot and say spam is coming from your site, under GDPR I am legally entitled to ask who the data holder is and you are legally obliged to answer.
Now if you ask and receive no reply then you forward your email to the Information commissioner UK, or Federal Trade Commission, both are there to deal with spam.
If there is enough people doing this then the law will be changed or the trade bodies will be told to ACTIVELY search and remove spam accounts from their sites, as it is its a case of disrupting the spammers.
This is something Talktalk could do quite easily and make a big change in the amount of spam that is generated, its is about disrupting the spam at source.
I don't get paid by Talktalk to do this and as a IT company I would expect them to want to be a world leader and by this I mean if you targeted spam from source would others ISP be forced to follow or do they carry on as normal.
Talktalk will say its because you do this or that BUT you are NOT the guilty one SPAM should never happen, here we have an ISP blaming its customers for USING its services, the bad guys here are the spammers they are breaking the LAW.
Talktalk's attitude is unbelievable if we all took that view would we not use there internet services just in case, would we not use their Telecoms just in case, let's be fair about this these services are there to be used and if people break the Law Talktalk should be abiding by the Law and trying to actively stop it not blaming the customer for using their services.
The big question is, Is Talktalk fit for purpose does Ofcom set standards and is Talktalk doing enough?????????????????????????NO
Hi all why not then Write ur complaint to the talktalk CEO OFFICE and see what they say on ur matter.
As posting on here will get you no where fast.
The people who manage the equipment in the company do not have access directly to the post on here
When I report spam emails to various ISP,s I always include a script about their obligations under GDPR, thanks to you I have just amended that to included the following:-
Spam emails are coming via your sites, under the European GDPR I am legally entitled to require you to inform me who the data holder is and you are legally obliged to reply to me.
Whether I receive a reply from you or not, I will be automaticity forwarding these emails to the UK Information commissioner and the Federal Trade Commission, and other organisations who are all there to take action on these spam emails and the ISP, s involved.
Can you log into webmail and identify from the source code where it is coming from, the way the system works is the spammer will have your email on a list which is stored somewhere on a server, he logs onto a hosting site usually opening a number of accounts, there he puts a copy of the crap he wants to promote.
The email he sends out a email to a list site your name is on it the email goes to you, now if you open it it goes to the hosting site and downloads the picture.
If you look in the source code you will find
Note " img = image,' src=source
From this ://123.4567.com/ is where the picture is stored the hosting site, take this 123.4567.com put it in your search browser it will take you to the hosting site. Look for "contact" write you complaint email to that address.
Include the source code, all these hosting sites have anti spam terms and conditions so they are over a barrel if you report spam to them.
Now when you write your complaint email don't shoot your bullets before you load your gun, firstly you are receiving unsolicited spam from 123.4567.com.
Secondly under General Data Protection Regulation (GDPR) I am legally entitled too ask who the data holder and how my private email was obtained and you are legally obliged to provide that information.
Your gun is now loaded, you will either receive notification that these accounts have been closed down or no more spam emails.
Bear in mind that he may have two or three accounts on these sites, one site I received an email closed from compliance officer and forwarded two more source codes for two other accounts.
The hosting site may not be a .com but if you plug it in the web browser you will find it.
I did read on this site that the CEO was swamped and the emails no longer reach the CEO.
Part of the problem TalkTalk open up a line of communication and realise how many customers are brassed off and it become like the spam we are complaining about they got swamped.
Is your forum Private Mail active? if so rather than post a copy of one I reported this am were the ISP,s involved were GOOGLE and YAHOO via one of my YAHOO email accounts you will then see how I find the ISP etc info. I must say, keeping my fingers crossed, I have not had a spam email via my Tiscali or TalkTalk.net accounts for a while.
I do use those 2 email addresses you mentioned, will have a look at Spamcop.
Do we all want to be a victim, Spam is against the law in many countries, we are the victims of this crime. Talktalk show how indifferent they are to their customers as their spam filters obviously don't work, yes people get the odd spam email but there are persistent spammers.
To reduce spam Talktalk target those who stole your database and suddenly you reduce your load do not stick your head in the sand and hope it goes away.
Now I have been sweeping up mine, its a bit like a room young children have been playing in and making a mess. So you get the broom and sweep up all the crumbs into the corner then get the dustpan and brush and pick up the rest.
I have moved mine off 19 sites he was using to spam and there becomes a point where I would EXPECT talktalk to use THEIR chocolate fire guard spam filter to block the rest because he is stuck in the corner and when he steps out he gets put back in.
You cannot expect talktalk to reply to your message I sent three and have had no reply so customer service I wonder what the regulator would say.
The first thing to do is to decide which is spam and which is phishing, I wrote an article on this to be posted, talktalk blocked it as spam so gives you an idea of how the filter works.
Spam will be trying to promote a product you don't want e.g bitcoins, cannabis oil etc.
Phishing will be some email telling you you have inherited a fortune from an unknown relative, some deal for millions of dollars, you have won a prize or a supermarket voucher which does not exist its to get your details or trick you into signing up to these emails.
Simply forward these to 'firstname.lastname@example.org' this is National Cyber Security Service, because these emails want you to interface with them in some way, your data may not be safe.
For spam go to https://ico.org.uk/make-a-complaint/nuisance-calls-and-messages/spam-emails/ and fill out the form, the information commissioner office will deal with spam.
The next step is all spam goes into your spam folder, according to talktalk the spam filter in the sky will learn, however having been told this over 15 months ago the spam filter needs to go back too school and learn because its not working.
You need to go online webmail talktalk and sign into your account, on the left are your folders, tap the SPAM folder and all those spam emails should turn up.
Click on one and it will partially open up, now you will see a line in blue below the spam email address 'Reply' 'Reply all' 'Forward' 'Delete' and three parallel lines they seem to call the hamburger.
Tap the hamburger and a list opens up at the top 'Not Spam' at the bottom 'Create filter rule' , above this is 'View source', tap this and a window opens up showing the email header body etc.
Copy and paste this code, I use Word, remove your email address and private message me the code, I might be able to help.
Maybe TalkTalk have all gone home. Twelve clear spam so far already with Subject titles like "Bitcoin", "Millionaire", "Dodgy Health scam" etc. In words so obvious that if a filter cannot pick it up, one wonders what level of spam filtering TalkTalk are paying for?
Re spam and phishing I think that the difference is obvious to anybody.